I won two auctions of 10 bottles in total of colief from the same buyer and paid £45. I contacted them and asked for combined postage so I wasn't paying twice for the postage and it could be sent in one package.
On 21st November the item was posted second class but has never arrived. I've been in touch with the seller since late November and at their request waited until 16th December for parcel to turn up. They sent a photo of a receipt for second class postage. I did say I would require a refund if it didn't show up. I have no doubt that they sent it and it has got lost.
On 19th December I requested a refund as I'd heard nothing from them and today they have been in touch saying they can only claim back £20 from Royal Mail because it was sent in one package, hence its my fault for requesting combined postage. They therefore only want to refund me £20.
I've offered to accept £30 but they aren't happy with this offer.
eBay can step in after 27th December.
Not sure what to do!
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Refund non delivery nightmare. Am I in the wrong?
19 replies
Hopelass · 21/12/2016 22:31
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