I won two auctions of 10 bottles in total of colief from the same buyer and paid £45. I contacted them and asked for combined postage so I wasn't paying twice for the postage and it could be sent in one package. On 21st November the item was posted second class but has never arrived. I've been in touch with the seller since late November and at their request waited until 16th December for parcel to turn up. They sent a photo of a receipt for second class postage. I did say I would require a refund if it didn't show up. I have no doubt that they sent it and it has got lost. On 19th December I requested a refund as I'd heard nothing from them and today they have been in touch saying they can only claim back £20 from Royal Mail because it was sent in one package, hence its my fault for requesting combined postage. They therefore only want to refund me £20. I've offered to accept £30 but they aren't happy with this offer. eBay can step in after 27th December. Not sure what to do!
Yeah, you're in the right, you've been more than patient. They should have sent it signed for for that value. You stick to your guns. You should get a full refund. The seller had a choice to say no to your request but they didn't, they should have stated that now the value had increased, they'd require signed for postage. They'll have to suck it up.
you are due a full refund. Why is it your fault the seller didn't send it with sufficient insurance? Open a case and get your money back. And do neg them too - what a rubbish way to treat a buyer. You have waited a month. I am sure they were telling you to wait expecting you to run out of time to open a case. Get it opened immediately.
It is the sellers' responsibility to get the item to the buyer - if they fail to do this then they need to resolve. If she said via an inadequate service which is not covered fully - well that is the sellers' problem. Don't fall for the sob stories!
If you asked for combined postage and have already paid then really they should have refunded you and sent you a revised invoice with the combined postage charge on it. That way they are liable to send you only 1 package. As they haven't done this, even if they show you a receipt for one and Ebay accepts this as proof, Ebay will still insist they refund the other so you will still get some of your money back. I would submit a case to them. The receipt from the post office is not proof of postage as it could be anything posted to you- signed for delivery is the only guaranteed method I believe that Ebay will accept but this could be wrong. As an aside, why would you pay £45 for 10 bottles of infacol? It's only £3.50 online to order from an online pharmacy?
What do you mean nauticant? I have done what everyone else has done and offered my personal experience of Ebay, and I know that if you offer combined postage you have to amend your invoices to show this, not just charge less or refund one postage charge. The seller has agreed to send 2 packages and has only sent 1 (which hasn't arrived?) so Ebay are going to at least insist they refund one set of payments. And with regards to the infacol purchase, which I think your comment was aimed at, no I wouldn't buy medicines over the Internet from a private seller when they come in unsealed, non tamper proof packages such as infacol, especially when it's a pound cheaper from a reputable site or chemist like boots.
Op I hope you get your refund. eBay customer services have always been excellent in my experience so maybe give them a quick call if you haven't already?
thenewaveragebear1983, you are right. I apologise for my sarcastic post. Although I thought you were making a simple "item not received" matter more complicated, it was wrong of me to take out my irritation from a frustrating day at work out at you in such an unnecessarily rude way. Lesson learned for me. Have a lovely holiday.