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My error?

(5 Posts)
GerbilHeaven Thu 17-Nov-16 18:16:06

Ive recently sold curtains - I measured length and width - but width was at the bottom and not from the pleated top which is narrower.
Buyer is not happy as she says they're not wide enough. I think I've made the error here for not measuring the pleated end. Do you think I'm wrong?

I need to refund sale and pay for postage, don't I? Should I charge extra for packaging?

WhyHasAllTheRumGone Thu 17-Nov-16 18:18:40

I don't think you're wrong. If you buy them in a shop the measurements are the width before they are gathered. Unless you explicitly listed them as 100cm gathered?

TheDisreputableDog Thu 17-Nov-16 18:32:19

Did you advertise them for the size window or size of curtain? Don't you generally buy curtains that are 'size and a half' of your window measurement?
However, I guess PayPal is likely to side with the buyer...

imsorryiasked Thu 17-Nov-16 18:33:44

Depends how you described them. If you said "curtains measure" then I think you're fine. If you said "curtains fit" then you're in the wrong.

GerbilHeaven Thu 17-Nov-16 18:37:58

I definitely said "curtains measure". Oh darn it - I'm not sure that I can cope with a PP dispute - I'll refund all when I've received them
Back. Gawd!

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