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(5 Posts)
Janek Wed 09-Nov-16 11:31:58

I ordered some jewellery from AliExpress last Christmas which did not turn up in the allotted time, and so I got a refund. However, the seller asked that I PayPal them the money back, if the goods subsequently arrived.

The goods did subsequently arrive, so I (thought I) sent them the money (and their email address brought up a 'name', as though PayPal recognised the account, iyswim).

However, last night I logged onto my PayPal account and noticed that this payment is still 'pending'. Why would this be? What can I do about it? It does not seem that I can cancel the transaction, but also it seems that the seller has not received the money either blush.


HeavenlyEyes Wed 09-Nov-16 20:17:04

wrong email address or unclaimed. I would just cancel it and wait for them to contact you about it. I doubt after this length of time they are bothered.

Janek Sun 13-Nov-16 19:27:00

I can't see how to cancel it though. But i messaged them just before i 'sent' it, to say what i was dojng and i have just noticed that three days later they messaged me to tell me to send the money. Why on earth is it still pending, nearly a year later?

HeavenlyEyes Sun 13-Nov-16 19:34:21

can't you log into paypal and cancel it - if unclaimed it should have been sent back.

Janek Sun 13-Nov-16 21:42:50

I have logged on, that's how i know it's pending. Everything else i've ever done has gone. I can't see how to cancel, and i don't remember if it ever went out of my bank account now.

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