I sent an item via CollectPlus standard delivery which was supposed to take 2 working days to arrive but ended up mysteriously taking a week, with buyer and me both chasing it. Eventually according to online tracking it arrived on Saturday.
However, today I received a message from the buyer stating that CollectPlus had emailed to say the parcel had been left in a conservatory, which is not possible as he lives in a block of flats, and has asked for a refund.
I contacted CollectPlus and they said they will conduct an interview with the driver to find out what happened, and if the parcel is missing I can start a claim with them (this will take 1-2 working days).
My main question is whether I am supposed to refund the buyer straight away, or first wait for the verdict from CollectPlus?
Looking through eBay forums etc it seems that lots of people have had similar problems with CollectPlus before, but I suppose there is always a small chance the buyer may be lying or could have not found the parcel yet, which is why I am hesitant to send a refund straight away.
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Parcel probably gone missing - do I refund buyer immediately?
6 replies
BreadIsBetterToasted · 01/11/2016 21:01
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