Next or John lewis

[Millionairerow]

I sold an item from next but said it was John Lewis. Buyer pulled me up on it but isn't saying anything wrong with the item, I replied saying genuine mistake. She comes back saying "no apology or nothing". Sorry but what the hell does she want me to say? If she doesn't want the item why can't she just say??? Is there so much difference between next and John Lewis? The item is in good nick

[ShatnersBassoon]

It would have been polite to apologise, of course. John Lewis clothes are more expensive, usually better quality and less commonly worn than Next, so the buyer has grounds to feel like they've been ripped off.

Can the buyer return the item for a refund of what they paid plus postage costs? I don't know how eBay deals with this sort of thing.

[Notso]

I would have apologised and asked if they wanted to return it.
Maybe sizing is different between the stores or they dislike Next quality or something.

[Mirandawest]

If I thought something had been from John Lewis I'd probably have been prepared to pay more for it than an item from Next. As you've given the wrong information then she is able to send it back, with you covering her return costs.

[Hockeydude]

Some buyers are just normal people and an apology would have sufficed whereas other buyers are completely on the take, wanting refunds and to keep the item.

I think when you replied saying it was a mistake, you probably should have sent a profuse apology with it and that would have been the end of it. Now that (it appears) you didn't things have got a bit muddier. In your position, I would now send an sincere apology with an explanation (eg pile of clothes mostly JL, you hadn't realised that one was Next). You should probably now offer as well a small partial refund if the quality of the item is not what she expected. Otherwise you will justifiably get negged.

[Tiggeryoubastard]

It would have been mannerly to
Apologise. Why didn't you?

[BikeRunSki]

You made a mistake, so it would be decent to apologise. Clearly it matters to the buyer. I'd be chuffed actually if I got JL stuff when I was expecting Next.

[19lottie82]

Yes, there is a difference between Next and John Lewis

[Mirandawest]

I'd be happy if I anticipated Next and got John Lewis, but looks like this was the other way round.

[verystressedmum]

You should have apologised, don't know why you thought you shouldn't. You sold her item not as described. I'd be annoyed if I thought I was buying John Lewis and received next. Not because there's anything wrong with it but because it's not what I bought.
Why don't you apologise now?

[Smidge001]

There's a huge difference between Next and John Lewis!

Even if there weren't, I'm surprised you didn't just say sorry when you said you'd made a mistake. I don't think I can even say the sentence without putting in an 'I'm so sorry but..' in front of it! Of course you should have apologised. I think you should apologise to them now, and offer a partial refund as the quality won't be as described, or offer a full return if they'd prefer.

[Gingefringe]

An apology would have been the courteous and appropriate thing to do.

I would also have been miffed to receive something from Next when I was expecting JL and she could easily have started a 'not as described' case - in which case you would have had to cover her return postage as well as a full refund.