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Help needed with PP and Ebay

(6 Posts)
DameMargaretofChalfont Tue 12-Jul-16 18:10:36

I've messed up somewhere and not too sure what my next step should be.

Many years ago I started selling on Ebay and used a PP account attached to my email. About 6 months ago I changed my PP email to a new email account that I've started using, I've made several purchases and things have worked fine.

Last week I sold an item for £ 35 but no money has appeared in my account - I've contacted the buyer who has shown proof of a PP payment to my old account/email address. Obviously I've messed up when resetting my Ebay account details.

My main question is how do I claim the £35 that the seller has paid - on "My Sold" details on Ebay the transaction is showing "Payment was initiated and is being processed through PP" with an egg timer icon next to it.


Lilly948204 Tue 12-Jul-16 18:12:40

Ask they buyer to cancel the payment ( very easy to do on eBay) and then send it to the correct email address.

DameMargaretofChalfont Tue 12-Jul-16 18:23:17

Thanks - I'm struggling to find whereabouts in "My account" I can change my seller Ebay details so I can request a new payment. Can you point me in the right direction??

lljkk Tue 12-Jul-16 19:27:21

Can't OP log into paypal (with old account details) & from there bank transfer the money to the account of her choice?

DameMargaretofChalfont Tue 12-Jul-16 20:45:48

No - that won't work (I've tried).

Buyer has cancelled the original payment but I cant see how to reset my PP details on my account.

I'm pulling my hair out with this!!!!!

DameMargaretofChalfont Wed 13-Jul-16 06:48:09

Right - I thought I'd update the thread so any other MNer who makes the same mistake as me knows what to do.

After a 45 min chat with Ebay (via online chat) we have discovered that you can not reissue a new invoice, after a sale, with a different PP account detailed. I have had to ask the buyer to cancel his payment and then send a invoice to him via PP.

My buyer was worried that paying outside Ebay would not give him the usual Ebay protection.
I raised this concern with Ebay and was told this isn't the case. Because the sale has completed on my Ebay account when I issue a PP invoice the buyer will retain his full Ebay rights/protections as (somehow) Ebay can link the invoice to the transaction.

Sounds so simple when written down yet it took me several hours to work this out after I searched numerous help topics and spent a time in queues for chat support.

I hope this experience might help another seller who finds themselves in my situation.

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