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If you had a 14 day return policy...

(6 Posts)
SheHasAWildHeart Fri 08-Jul-16 17:58:05

Would you give a buyer attitude if as soon as they received the item they wanted to return it? And then give them even more attitude about why it's taken them 7 days to return it? Especially when the item doesn't match the photos you posted.

19lottie82 Sat 09-Jul-16 00:22:10

Your post is all a bit reverse / cryptic OP!

I'm guessing you're the buyer who wants to return a (faulty / misdescribed?) item?

Can you give a bit more info?

OneInEight Sat 09-Jul-16 08:26:46

Nope, however, tempting it is or irrational the reason for the refund. We politely refund, rant in private and move swiftly on. Lucily most of our buyers are honest. We do not refund though until item is returned if the reqest is dubious,

SheHasAWildHeart Sat 09-Jul-16 11:09:43

Buyer has a "no quibble" 14 day return policy. The item was really poor, like something you'd buy from the 99p shop! I took photos and told them I was going to return it. And all yesterday I got rude messages for daring to return the item. I ended up reporting them to eBay who agreed the seller had violated their email policy and will now take action.
Sorry, mum I just got really upset by their OTT horrible messages. Am glad I didn't respond and get drawn into it. Never experienced anything like it on eBay before.

19lottie82 Sat 09-Jul-16 11:51:31

Hi OP - in that case YANBU..... And did the right thing reporting them to eBay. Make sure you leave appropriate feedback, but only after you have your refund and keep it factual. Something along the lines of "item poor quality. Buyer was aggressive when I requested return."

SheHasAWildHeart Sat 09-Jul-16 22:49:51

Shouldn't get so upset a stranger but it was uncalled for nastiness and put me right off eBay.

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