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Surely if you can't afford postage you can't afford the item?

(6 Posts)
pasturesgreen Fri 24-Jun-16 10:33:34

Buyer won three of my auctions yesterday. I do combine postage, however two of the items are bulky and relatively heavy, so won't make a huge difference to the total cost.

Buyer is based in the Ukraine. As I've had a couple of bad experiences with buyers in Eastern Europe claiming item non received or damaged, I'm now only using DHL to ship there. This was very clearly stated in the listings and shipping costs were clearly outlined.

I sent an invoice with combined shipping for the three items, which comes up to about £20. Buyer has since sent me two emails - in less than 24 hours - stating that she's not prepared to pay that much for postage, she didn't think it'd be so expensive (she knew it'd be when she bid) and anyway there's no need to send registered, plain old standard untraceable airmail is fine with her.

I've a feeling she won't pay hmm So, would you just offer to cancel the transaction now or wait to open an unpaid item dispute?

Trills Fri 24-Jun-16 10:45:04

If the postage costs were clearly shown when ordering, I'd just cancel it.

People should pay attention.

LilQueenie Fri 24-Jun-16 10:47:43

open the dispute then she gets a mark on her account.

Daffodil90 Fri 24-Jun-16 11:29:18

Id cancel, as it was clearly outlined in auction. If I was getting something from overseas I'd insist on tracking!

smilingeyes11 Fri 24-Jun-16 15:27:53

unpaid item dispute - and block her too

ZippyNeedsFeeding Fri 24-Jun-16 15:55:02

Definitely block, but I'd offer to cancel, because if she does pay then this could still go horribly wrong. If she can't claim INR then she could claim SNAD and overseas not as described cases are a total pain. I've blocked most of Eastern Europe now because of customs problems or outright scammers.

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