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item sold and it doesn't fit buyers buggy

(7 Posts)
PJsAndWine Mon 13-Jun-16 23:56:54

I sold a buggy accessory last week which the buyer received today

Prior to buying the item the buyer messaged to ask if it fitted the pram she had. I replied stating I used it on my model of pushchair and that I knew some of the parts were interchangeable between the 2 different models so she purchased it

Receive a message today asking what I'm going to do as it doesn't fit her model

What's the best action to take?

Bluecarrot Tue 14-Jun-16 00:34:28

If you read back over your exact wording does it sound like you are saying it will work with hers?

If you said " it works with mine, but not sure about your model" then I'd say onus was on her to check before buying.
If it sounded like you said it would work then I think you'll have to accept a return.

PJsAndWine Tue 14-Jun-16 08:51:11

I re-read the messages and I said that the o know some of the parts are interchangeable so it could fit. Then her reply was she wouldn't buy it then the next thing she had

HonniBee Tue 14-Jun-16 08:55:39

Sounds like it's her problem, not yours. You didn't say it would fit her buggy, so can't be held responsible.

CocktailQueen Tue 14-Jun-16 08:58:03

I think it's her issue. You didn't say 'yes, this will fit.' She can re-list it on eBay and sell it on.

BusStopBetty Tue 14-Jun-16 08:59:04

It's tough on her part, unfortunately. She can resell it.

19lottie82 Tue 14-Jun-16 09:15:14

Your answer about whether it will fit her buggy does sound a bit vague TBH. It's up to you if you want to refund upon return at this point, but if she opens a bit as described case then she will win and you will have to refund AND pay for the return postage.

Maybe better to offer a refund upon return now, if she pays for the return postage costs. That way you're also reducing the risk of negative feedback too.

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