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Advice wanted - buyer not paid - can I relist?

(7 Posts)
LizzieMacQueen Sun 12-Jun-16 14:41:29

All other items I have sold recently the buyers have paid automatically with paypal and I have sent the parcels within 24 hours.

This item (<£5) remains unpaid, auction ended on Thursday. I know there is a facility to open an unpaid dispute action but to be honest I think I'd get more for it if I relist at a fixed price.

I sent my buyer an email this moening asking if they still wanted the item and I have heard nothing from them.

WWYD?

lljkk Sun 12-Jun-16 14:48:09

no no no, you could end up with 2 buyers and only one item.
And the time-waster could give you neg feedback you can't get rid of.
Plus the time-waster doesn't get told off unless you file non-paying bidder.
Sorry I know it wastes your time, but you have to go thru procedure.
Go to Ebay resolution centre, file a case for non-paying bidder. After 4 days you can close it, Get all your fees back!, time-waster can't leave any feedback, and then relist as you please.

LimpidPools Sun 12-Jun-16 14:50:53

Also Thursday? Are you serious? It's only Sunday!

Perhaps they're busy? You can hardly call them a time waster yet, just because they haven't behaved the same as your other buyers.

lljkk Sun 12-Jun-16 14:54:24

OP can file NPB after 48 hours, iirc. By then the buyer should have had at least 3 reminders to pay, plus OP just emailed.

Maybe it's an honest mistake, and "time-waster" is unfair, but why not paid is not OP's problem. OP wants to sell the item, so needs to go thru procedures to do that.

LizzieMacQueen Sun 12-Jun-16 14:55:28

I thought it was usual to pay as soon as you found out you had won the item?

Don't all buyers and sellers have to use paypal for that very reason.

I'll leave it a couple more days then, give them a chance to reply to my email.

Thanks.

LizzieMacQueen Sun 12-Jun-16 16:47:54

Update - they paid, panic over.

KateLivesInEngland Mon 13-Jun-16 17:50:52

Great that they paid!
I always pay same day, it's annoying as a seller to have items in limbo.

For future reference, you can set your account to automatically open Non Payment Cases after anything above two days.
It's in account settings.
If an unpaid item case is opened, the buyer is blocked from leaving feedback unless they pay. If you enable buyer requirements when you list, anyone with 2 unpaid items in 12mths (I think? Might be 6m) is automatically blocked from buying your items.
Hope this helps.

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