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I've just noticed that the bidder wanted to retract the bid....

(8 Posts)
MargotLovedTom Tue 31-May-16 12:35:24

I had a girl's dress up for auction, there was only one bidder and it ended on Sat. I've just noticed now that the bidder sent a message on Friday asking politely if they could retract the bid. She's since paid, obviously taking my ignoring her as a no. I'm not bothered about selling the dress and the price it went for hardly makes it worth my while.
Should I message her and refund what she has paid? I know she's entered a contract and all that, but I'm prepared to do it as a gesture of goodwill. I've never had to do a refund before, and I'm not really very eBay au fait.

runningLou Tue 31-May-16 12:41:16

You can refund via Paypal if you view the transaction. You will also need to send a 'cancel transaction' request via eBay or you will get reminders to post etc.
Best to contact buyer first to check what she wants to do. eBay will keep a record of message so if there are any issues it will be there. Best not to refund with no warning.

MargotLovedTom Tue 31-May-16 12:41:55

Ok thanks, I'll message her now.

CodyKing Tue 31-May-16 13:08:08

Download the eBay app - it pings messages and any bids in a kerching fashion!!

MargotLovedTom Tue 31-May-16 13:49:45

My phone storage is completely full so no room unfortunately. If I don't hear back from her by this time tomorrow would I be out of order to just post it?

runningLou Tue 31-May-16 14:06:56

No, but again it's best to send a message tomorrow saying 'As I haven't heard back from you I am going to assume you would still like to receive the item and will be posting it to you tomorrow (date). If you would prefer a refund please let me know by ...'
I know all of this is weirdly formal but if eBay customer services ever get involved you are covered.

lljkk Tue 31-May-16 14:10:54

You would be required to post it, really, by the dispatch window you said you would keep to.

MargotLovedTom Tue 31-May-16 20:05:30

Ok thanks. I've heard nothing so I'm posting it tomorrow.

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