Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

Ebay taking forever to decde case

(3 Posts)
maxybrown Wed 20-Apr-16 08:52:08

Bought an item on 22nd March. Didn't arrive.

The seller did get back to me quickly and then finally said it should have been with me by now. I escalated to Ebay on 10th April. But it is STILL saying case pending :/ it's now almst a month since I paid and TEN days since I escalated it. I can't now add anything to the case, just wait, but it seems like I've been forgotten - what to do?

bewarethewalkers Wed 20-Apr-16 11:08:13

Normally whenever I have escalated a case to eBay in order for them to make a decision it has normally been dealt with within a day. If it has been 10 days and eBay have not made a decision I would be inclined to call them or live chat them to make sure your case hasn't been overlooked.

maxybrown Thu 21-Apr-16 22:38:24

Thanks, yes that's what I thought. I got them to ring me and it was sorted there and then, think it had just been overlooked smile thank you

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now