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Item is NOT used!!!

(24 Posts)
Skittlesss Sat 16-Apr-16 17:33:08

I sold some body cream and gel on ebay and I definitely haven't used them. The buyer has received them earlier this week and has now accused me of sending used items. I told them I have not done this and they have sent a photo of the 4 products and the tubes are all squeezed and look empty. I didn't send them like this!!! Why would I?!
Feels like she has used them and is pulling a fast one.

OurBlanche Sat 16-Apr-16 17:36:33

How did you post them? Your receipt should have the package weight on it and empty tubes weigh less than full ones!

Skittlesss Sat 16-Apr-16 17:41:51

Haaaa clever thinking. I posted them 2nd class recorded smile should I tell them to weigh them?

Coconutty Sat 16-Apr-16 17:43:04

Message withdrawn at poster's request.

Zampa Sat 16-Apr-16 17:44:47

Cheryl fucker?!

SmallLegsOrSmallEggs Sat 16-Apr-16 17:45:45

Lol at cheryl fucker.

OurBlanche Sat 16-Apr-16 17:46:17

Yes - let her know you have proof they were full when you posted them. Also, can you open a complaint about her with the info re weight, included - I don't do ebay, sorry.

I have used this when accused of sending an empty package to a grumpy customer. But showing her the receipt with the weight clearly marked disappeared her like magic.

Coconutty Sat 16-Apr-16 17:49:06

Message withdrawn at poster's request.

Skittlesss Sat 16-Apr-16 17:55:53

Lol @ Cheryl Fucker

I've asked her to weigh them. I've reported to ebay as well. I have a lot of feedback and have never had this before. I would refund if I thought I was in the wrong, but I know I am not.

Mirrormirroronthewall1 Sat 16-Apr-16 18:00:15

Someone did this to me once. Damaged the packaging and used the item saying that's how she received it. eBay refunded. It's put me off eBay. I took photos of the item before I sent it, it was brand new

FeelingSmurfy Sat 16-Apr-16 18:04:42

The only proof is weight, because you could take a picture and then squeeze it all out before sending.

I hope eBay dismiss the claim and it puts the buyer off pulling a stunt like this again!

Skittlesss Sat 16-Apr-16 18:16:21

I hope they respond. I feel sick that someone's pulling this. It's not the money, it's the principle. I do not think it's a leak as they'd have felt it all in the bag. Bloody liars.

Skittlesss Sat 16-Apr-16 18:19:22

Parcel was 0.156kg and items added upto 150ml. So that adds up right with the tubes and envelope!

cuntycowfacemonkey Sat 16-Apr-16 18:22:30

Ooh weighing them is a genius idea wouldn't have thought of that. I suspect you won't be hearing to much more from her now!

Skittlesss Sat 16-Apr-16 18:24:09

Just weighed a similar item to one which I sold. 50ml tube weighed 0.51kg!!

Skittlesss Sat 16-Apr-16 18:24:44

Missed a 0 there. 0.052. So I think they defo tricking me

OurBlanche Sat 16-Apr-16 18:26:49

smile

Crafters trick. I have recommended it a few times after I was told about it by another seller. It doesn't happen often but when it does it is really nice to have a nigh on foolproof legal 2-fingered response!

summerwinterton Sat 16-Apr-16 18:29:32

sounds like she is trying to claim her old used items are what you sent her. Nothing you can do really, if she opens a case and negs I doubt eBay will listen if you tell them the weight of what you sent.

Skittlesss Sat 16-Apr-16 18:32:10

Will see what they respond with. I would have forgotten the receipt had the weight on it if I hadn't posted on here.

OurBlanche Sat 16-Apr-16 18:52:48

It has helped before, summerwinterton. The crafting forum I am on recommends it for quite a few disputes. The PO receipts is an independent, unbiased verification of postage.

19lottie82 Sat 16-Apr-16 22:42:19

Unfortunately if she opens a case, she will win. The reciept with weight of the parcel won't make a difference.

It may however scare her off from opening a case in the first place.

wobblywindows Tue 19-Apr-16 20:58:16

Great suggestion re the weight on the posting slip - I must remember that. Regarding the - "buyers always win" idea: I've found the ebay chat option very helpful in the past, when I had an issue with a buyer. It's all done through a typed chat window (not video). The ebay guy looked at my listing and what I told him, and maybe he made some notes somewhere, because he said there wouldn't be a problem and there wasn't. He also emailed me a copy of our ebay chat transcript, so presumably that was pinned to the listing notes somehow.
Good luck.

Skittlesss Tue 19-Apr-16 21:41:57

Thanks will remember that if it happens again smile

She came back with the correct weights and basically said that it's all ok. Weird.

EveryoneElsie Sat 23-Apr-16 13:29:43

Not weird, she realised she had been caught out. Block her!

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