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Strange email from eBay seller regarding a bug inside a phone case.

(34 Posts)
Bananareeves94 Sat 26-Dec-15 20:09:10

I purchased a phone case off eBay from China, its finally come last week, but it has a bug embedded inside the plastic! Very strange.
I emailed the company, they have 19,000 feedback so they're pretty big company, I got a very strange reply...
Firstly they blamed the postman...
I sent them photos, as I thought maybe communication was a problem though their English seems pretty good.
Then I got a begging reply from a guy saying that if he has to send me out a replacement phone case it will come out his personal wages!
He literally begged me not to ask for a replacement.

I feel kinda bad, but I don't really want a bug in my phone case.

What would you do?

Moving15 Sat 26-Dec-15 20:10:36

A bug? As in an insect?!

Bananareeves94 Sat 26-Dec-15 20:12:17

Yes! It looks like a mosquito. It's embedded inside the clear plastic though. I don't really want to be walking round with a fossilised fly in my phone case hmm

Moving15 Sat 26-Dec-15 20:13:56

That's gross. Well if you buy the story from the seller then you just have to fork out from your wages instead and order a replacement. How much was it?

usual Sat 26-Dec-15 20:14:05

Message withdrawn at poster's request.

ImperialBlether Sat 26-Dec-15 20:14:08

How much did you pay for this phone case?

Bananareeves94 Sat 26-Dec-15 20:17:39

Well this is the thing, it was only £1.59 including postage. But I paid for something that's not as it should be. I do feel bad for the guy/girl if their story is true, I was going to leave it, it happened last week. I was wondering what mumnetters thought.

Queenbean Sat 26-Dec-15 20:18:56

I think it's quite cool, sort of like Jurassic park. I'd keep it! £1.59 is not worth getting upset about smile

Palomb Sat 26-Dec-15 20:21:52

Are we talking a 🐜 bug or a 🎙👂🏽Bug?

ImperialBlether Sat 26-Dec-15 20:22:24

Oh for goodness sake, OP! £1.59 and you're wanting a replacement? I don't think I'd even go to the corner shop for a replacement for that amount of money.

Bananareeves94 Sat 26-Dec-15 20:23:19

A bug 🐜🐜🐜🐜

usual Sat 26-Dec-15 20:24:25

Message withdrawn at poster's request.

Bananareeves94 Sat 26-Dec-15 20:24:56

Well, it might not be a lot of money to you. But my budget for things other than bills/food etc isn't much unfortunately sad

usual Sat 26-Dec-15 20:26:20

Message withdrawn at poster's request.

WhoTheFuckIsSimon Sat 26-Dec-15 20:26:26

Just order another and pay for it. The out the wages thing might be shit but they can't be making much money on stuff at that price with postage.

Bananareeves94 Sat 26-Dec-15 20:30:25

I'll probably just buy a new one, like I say, I wasn't going to request another one I just wanted to see what other mumsnetters thought.

There it is...

Amazemedontbeacunt Sat 26-Dec-15 20:30:25

Just open a not as described case. It might not be much money but to some it's a lot of their budget they have available for things like that also no matter how much it was that's gross and I bet the feedback scores are because the begging emails also start with regards to that.

Coconutty Sat 26-Dec-15 20:33:46

Message withdrawn at poster's request.

Palomb Sat 26-Dec-15 20:33:48

Pretend you're smuggling samples for Jurassic Park 2016.

Blueprintorange Sat 26-Dec-15 20:36:17

Yes ask for a new one! The seller should have checked before sending it, and the story about it coming out of their wages is likely to be false.

BertieBotts Sat 26-Dec-15 20:45:02

I wouldn't request a new one. It's £1.59 for you but in all likelihood a lot of money for somebody who works in a Chinese factory.

Put it down to experience, avoid buying from those companies in future (often they exploit their workers massively too) and just buy one from somewhere else. The product likely hasn't been safety tested either, BTW, if you're handling the phone case and then eating you might be transferring nasties to your food, not to mention if you have small DC who might put fingers in their mouths.

BoGrainger Sat 26-Dec-15 20:49:08

I can't understand how something from halfway round the world can only cost £1.59 including postage. I can't even buy a phone case and post it to my next door neighbour as cheaply as that shock

G1veMeStrength Sat 26-Dec-15 20:49:25

You could probably sell it on for a profit if you describe it well!

BertieBotts Sat 26-Dec-15 20:58:06

Considering that you can buy "car seats" like this one on ebay, which are completely illegal, come nowhere near European standards and perform as in the following video, the listings usually list all of the "safety features" and though I can't find one which claims this for sale currently, I've seen them in the past where they blindly state that it "Meets European safety standards", sometimes even stating a regulation number which you can clearly see it doesn't meet at all. Bizarrely many of them seem to have copy-pasted text from car seat advice websites.

In the US people seem pretty switched on about the dangers of buying imported cheap products from Asian countries but I think we've been lulled into a false sense of security with European regulations and we're not used to checking that what we buy has gone through basic quality control and safety minimums. Don't touch them with a bargepole in future. Buy from a company directly, that way you have some legal recourse if anything is wrong.

Bananareeves94 Sat 26-Dec-15 21:03:52

I would never buy a car seat or something that needs to be safety checked from eBay, it's just a phone case. I just found it weird that he/she was begging me not to request a new one. Very strange.

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