Hi, I just can't get a straight answer to this from ebay's help centre, so hoping someone here can help.
I auctioned two items. One went for £500, the other for £380. The buyer paid as a single transaction. He is now saying the £500 item isn't authentic and wants a refund. I had the item authenticated (it's jewellery) before offering it for sale, but would like the customer to return the item and I'll give a refund, as I don't want poor feedback etc. and am happy to put the item up for sale with local 'real' auctioneer at a later date.
My Paypal account shows that the whole transaction is on hold, even though he is not disputing the £380 item, so they've taken £880 from my Paypal account, leaving me with a £600 'debit' on Paypal .
Had a frustrating 'chat' on ebay's online help, where I was told I need to refund the item and then they will release the funds. So where am I meant to get the money to give the customer his refund, when I haven't actually received the money for the sale? How do you refund money that you haven't received? I could understand the logic of giving him money if I actually had his money, but I haven't as the payment is showing as 'pending'. I'm confused!
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Refund question
8 replies
twofingerstoGideon · 08/12/2015 16:50
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