Sold a Ugg Sheepskin Care Set a couple of weeks ago. Described it as it was. All bottles between 90 and 100% full but the outside box shows signs of wear. I know they were that full because I only ever used two of the bottles once, the rest never and before I listed them I actually unscrewed them and looked inside to judge how to describe the content.
Now, 2 weeks later, the buyer requests a return saying the item isn't as described. Bottles aren't 90-100% full, one of them has less than half the content left.
I can't make sense of this as obviously I checked before listing and I have no way of knowing what the buyer did to the bottles between buying them 2 weeks ago and complaining now.
However, I keep reading that ebay always sides with the buyer anyway.
So do I accept a return now even though I know the buyer is lying and potentially emptied the bottles for whatever reason?
What do I do?
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Urgh, I need to accept a return on this item, don't I?!
9 replies
SusanDelfino · 06/12/2015 18:19
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