If you are a new seller this from their website will apply:
To keep your money safer, we're placing your payments from sales on eBay to one side, in your pending balance. This is commonplace for new or inexperienced sellers, but can also affect experienced sellers.
We’ve been dealing with online payments for years and we’ve realised that it helps to prevents losses, by keeping your money secure. It also makes buyers feel safer and more likely to return and purchase again.
Typically, you’ll have access to these pending payments after:
3 calendar days of the estimated delivery date, if you mark the item as sent in your eBay account and provide delivery tracking information, or 7 calendar days of the estimated delivery date, if you mark the item as sent in your eBay account but don’t provide delivery tracking information, or 21 calendar days, if you don’t mark the item as sent in your eBay account and don't provide delivery tracking information You’re incoming payments will usually become instantly available to you once:
90 days have passed since your first successful sale on eBay, and You’ve received £165 from sales on eBay, and You’ve had 25 sales on eBay If you use PayPal postage to send an item related to a pending payment, the cost of your postage label will be released when you print the label.
I had this before. Took me ages to figure out why.
I listed item with my IPad app, which I had downloaded a few years ago and not used much, I normally just list without it. It had my old email address for PayPal, and exactly what you said was happening. Unfortunately though, the app wouldn't allow me to replace with new email.
I ended up cancelling the transaction, as every time I messaged the seller and tried to give them my current email for PayPal, it wouldn't send. Couldn't be bothered to wait on the end of the phone to EBay to sort, so politely explained to buyer, and relisted. Went for more In the end too.
you do need to get your fees back though so just relisting it won't get those back - and 10% on a pricy item won't be a small amount. So you either need to file an unpaid case or cancel the transaction.
I've filed an unpaid case but the buyer has contacted me to say its been paid.
I have the correct email address (have sold before but not for a while - haven't changed email addresses) and all my other ebay / paypal correspondence comes through to this address.
I have explained situation to buyer - who has been very arsey - and I've even sent a screen shot of both my paypal account and ebay account. Nothing from them in Paypal and Ebay account says waiting for payment for 1 item (this is the only item I've sold)
I have advised buyer I can cancel transaction - or they can? However it works.