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How do I leave "Follow up Feedback" comment

(8 Posts)
Lappy214 Tue 27-Oct-15 22:42:55

I recall being able to leave a reply to someone's feedback comment in the past but can't find out how to do this now.

E-bay are not replying to my pleas to remove some unfair negative feedback and as I can't leave negative feedback for the buyer and it's against the rules to leave a damning comment under the positive feedback option, I really want to be able to set the record straight with a follow up feedback comment.

I now have 2 unfair negative feedback comments in a month which e-bay simply won't get involved in for some reason. They just keep offering me more free listings.

Anyone ?

19lottie82 Tue 27-Oct-15 22:47:31

I keep my eBay window open, while logged in, then open a new page and search "eBay feedback response" through Google. The links should take you to an instructions page with a link to leave comments against your received feedback.

I sure there is a more 'direct' way, but that's how I do it!

Lappy214 Tue 27-Oct-15 23:04:54

Thanks so much for your help lottie, I've gone through that way and done it.

Shame my %age has dropped from 100% to 96.8% though, really hope this won't put buyers off.

summerwinterton Wed 28-Oct-15 10:51:54

I would open a new account if your score is that low. And if you leave angry follow up it could make you look unreasonable to potential buyers tbh

Lappy214 Wed 28-Oct-15 13:59:23

I didn't want to leave angry feedback, just factual so I've already waited a few days to calm down and my follow up leads readers to check out the feedback history of the 2 people who left the unfair/untrue feedback, they both have form for it.

A couple of positive feedbacks have been left for me this morning and 2 more items have sold so hopefully the %age will creep back up.

I already have another ebay id with good feedback rating but could do with keeping both going to maximise the free listings as I sell most stuff really cheaply and having no listing fee really makes a difference.

19lottie82 Wed 28-Oct-15 15:11:43

I wouldn't advise opening another account. No matter how good a seller you are there is always the odd rocket who will leave uncalled for negative feedback, so you could build up another 100% rating just to have it ruined by another unreasonable buyer.

Buyers won't be put off by one negative, especially if you've added a decent, explanatory response.

Just concentrate on getting your feedback rating up again.

Lappy214 Wed 28-Oct-15 15:47:54

I have actually ended up with 3 ebay ID's blush - all linked to on paypal account. I basically ended up taking over my sister's and my sister in law's as I have sold their stuff for them in the past. They aren't currently using them and I only use my own original one for buying.

Percentage has already crept up to 97%, another batch of feedbacks (there are plenty outstanding as I've sold a lot of stuff recently) and I should be back to 98% which is my personal cut off point when I'm considering bidding on other people's auctions.

19lottie82 Wed 28-Oct-15 23:57:28

Just beware that if you have more than one eBay account and one gets restricted for falling below acceptable levels of defects, the others will usually be restricted also.

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