I've used eBay for just over a year but I've never returned anything, so this situation is new to me.
I bought a bag over a week ago from a seller with 100% positive rating. It arrived today and the smell of smoke hit me as soon as I tore open the packaging. The bag stinks. The item itself looks lovely from the outside, but inside it is stained with what looks like pen ink. To be quite honest, this wouldn't be a huge issue to me as it can't be seen from the outside. However the bag really stinks and it's not something I could wash. If I were to use it, I would end up smelling too. It's been sitting in my kitchen and I can smell it when I walk in!
So these two problems mean the item is not as described. The listing states "excellent condition" and has no mention of the stains or the smell of smoke.
I messaged the seller straight away. It was a polite message saying how lovely the item looked but it smelled strongly of smoke and I attached a picture of the stains.
Her reply was rather curt. She said she would like to make two points, that a) it's from the 1950s (btw the bag has no labels in it so I've no idea how old it actually is or the material, if I were able to clean it) so while she hasn't used the item herself it's been used in the past and she didn't notice the stain, and b) regarding the smoke smell, she would like me to refer to point a) and she also states that nowhere in her listing did she say the item came from a smoke-free home. She said she would refund me the original purchase price if I sent the item back.
Her message annoyed me as it comes across quite rude. I replied that it isn't my job as the buyer to spot stains and that she should have noticed these before listing so that her description would be accurate (just to add, I noticed them the moment I opened the bag, so they're really obvious!) and I said that just because she doesn't say whether her home is smoke-free or not, doesn't mean it's ok to sell items that absolutely stink of smoke without mentioning that fact. As it is, sending the bag back would cost me almost the price I paid for it, so I said it looks like I'm stuck with it.
After searching through the help section on eBay, it says that if the item is not as described then the seller is responsible for the return postage. So I have requested a return and selected "item does not match the listing" or something to that effect. Ebay will then email me once the seller has responded to them.
I've no idea if requesting a return is the correct procedure. The amount on the return page just says the original price I paid plus the P&P I paid. Nothing about return costs. So I'm not sure if that will be sorted out once eBay get back to me or if they'll know the seller is meant to pay because I've selected "item doesn't match the listing"
Have I done things correctly? Or as the item was pretty cheap should I just suck it up and avoid the hassle? I'm annoyed that I have a lovely-looking (from the outside) bag I can't use but at the same time it didn't cost much and I know it's going to be one big faff.
Sorry that was seriously long winded but I've just no idea about these sorts of things.
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Item not as described. Return requested but I'm not actually sure what I'm doing (long, sorry!)
10 replies
cluelessebayer · 06/07/2015 18:55
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