Normally it would be you as your choosing to return it. However I think with it being miss represented in the description I would argue for the seller to pay. EBay also have buyer protection, so if you get no luck with the seller report them to eBay and they will give you a refund. Good luck
Open a case Hiccup - I don't think I had to, my seller just held their hands up when I sent them a photo/email.
We stopped selling on e-bay personally a while back. DH sold a new rucksack, with tags, completely as described, photos of tag showing specifics and model no. He is a nice chap - shipped it to Spain even though he listed UK only (I wouldn't have bothered personally). Well, the buyer decided it wasn't as listed (it was 100%) and opened a case. Not quite sure what happened because DH had to refund him and he never returned the bag. So we lost £12 postage, £75 sale and the item. DH works away a lot and decided it wasn't worth his time trying to get it returned.
I am sure that eBay will find in your favour as they did in our dodgy buyer's case - take photographs.
Not in our case twistle - it happened as told, we stopped selling after a double loss. We were incredulous tbh, had used it for years. Something went very wrong with the 'case' bit.
I mentioned it to DH - the guy told us it wasn't as described, but his case was opened on the basis of it not being received even though he had acknowledged receipt to us - much toing and fringe - the basis of it wasn't corrected and when DH scanned/e-mailed the postage receipt the system failed him somehow so it was never 'proved' as sent. E-bay didn't acknowledge this until after the cut off date, by which time it was too late. More toing and froing and eBay acknowledged the receipt was on the system pre cut off - dragged on and on. In the end DH gave up - the system can go wrong.
Actually I do still sell, very occasionally, big items only, pick up, cash on collection, like my horse trailer, a tent.
This tells you pretty much all you need to know. The seller pays for the return postage. This is achieved by opening a case. The seller then prints out a returns label and sends/emails it to you.
If, as once happened to me, the seller gets funny about sending one, message customer service, use that link in your message and tell them that the customer is unwilling to send a label for you to return the item. CS should sort it out for you. Failing that, call them. I prefer to send messages as it gives an indisputable record of what's been said and because sometimes it's easier to communicate that way. I find that Ebay's staff are wonderfully polite but not having English as their first language some struggle with our turns of phrase and idiom so I don't always manage to put my point over very clearly.
We had a case opened against us as NAD, lots intact with eBay buyer not really engaged. Was as described but offered refund they said they returned it but never arrived and had no proof of postage. This was the point they opened the case eBay found against us but we had been on the phone and emailed before. eBay told us we had to pay the postage however there was no item. They refunded the buyer but we appealed and as we could do nothing as they had apparently sent back but not arrived. eBay over turned their original decision and refunded us.
But they told us we should have paid return postage but it must be tracked that's why we got the decision over turned
lavender - your buyer committed fraud by claiming not received which is totally different to not as described. And you didn't have tracking to prove delivery? An email from the buyer confirming delivery is worthless. So nothing you can do. This is why I only sell in the uk and send everything tracked.
you have written that he had a postage receipt which is a certificate of postage. This is not online proof of delivery. That is what you have written - I don't have inside knowledge! If you didn't send fully tracked then that is your error hence the buyer lying about not receiving and getting a full refund.
Thanks for the reply and sorry to ask more questions but if they ask me to return, do I organise and pay for it? Because it's such a big item, it has to go with a courier and I think it's going to cost around £20. I suppose, in the grand scheme of things, I'll just have to pay it if it means I get the sale price and original postage refunded.