Is the seller a new seller? When I first started selling I had to wait a few weeks for payments to come through until I built up my sales. That could be a reason why she's waiting on the funds.
Are you able to see the signature of whoever signed for your parcel? You should be able to dispute receiving the parcel ASAP. You've done your part. You should get your money back. It's then down to the seller to chase Hermes, but you shouldn't have to wait on her to do that before getting your money back.
if the payment is pending can't you cancel it from paypal? Or is it an echeque? When you login to paypal what does it say. If possible I would be logging into paypal and cancelling your payment immediately.
This sounds pretty dodgy. What is the tracking number? I would be opening a not received case tbh - her dispute with Hermes is not your issue and if they have lost it she needs to refund you and then chase it up with them, not make you wait.
MyDog - have you logged into your paypal like I asked you to and actually looked at the payment?? If it is pending you may be able to cancel it anyway. Why is it pending, what does it show in your eBay - does it have an egg timer next to it? If so your seller may not be able to refund and you yourself actually have to cancel it.
would open INR with ebay asap,how does she know its your signature has she asked Hermes for a screenshot of it has she offered to send you the proof,this sounds very iffy to me and I don't normally say anything like that,request your money back and go to a reputable shop for your phone,you should never buy phones or ugg boots on e-bay lol.
Hi refunding on PayPal is really easy . Just log into payments find the name and scroll down and click refund. . Odd that she didn't have a tracking reference as it comes up instantly you pay . I would query it so you can look from your end
So if I were you - seeing as she has no tracking - you must escalate the claim now. You did it with paypal? If so you can do it now, don't wait a moment longer. It will not complicate anything further at all. And please neg the seller - they are being obstructive at best.
Yes she can still refund if you escalate. She can't drag it out because Paypal will refund if she refuses to. It won't take 30 days. Why don't you want to piss her off? Surely she should be dreading your neg and bending over backwards to resolve this.