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ebay HELP. paid for coat from usa.not received. it's 'been delivered! ' according to usa. seller (it's not)

(12 Posts)
fedupandfeelingold Sun 04-Jan-15 19:54:52

It's been officially delivered in Gloucester
We are in North west
Ebay ruled on behalf of seller!
Lost over $100
Shall I post a script of the complaint on ebay for you all to help us?
Please?
It's my 21 year old daughter bought a coat for her bf.
She asked me to help get the money back
(I thought it would be good coz ebay normally seems to support the buyer!)

newyear15 Sun 04-Jan-15 22:55:49

appeal with ebay via live chat and if that doesn't work go to your bank - and neg the seller too.

fedupandfeelingold Mon 05-Jan-15 06:56:10

It was paid via PayPal if that makes a difference
It has had an appeal but not via live chat
(would it help anyone if I paste and copy of the email transcript from eBay appeal below?)

NewJobNewLife Mon 05-Jan-15 07:01:15

Do you know why it was delivered to Gloucester? Was that the address on PayPal?

If the Gloucester address has nothing tondo with your daughter, then I am surprised eBay/PayPal ruled in seller's favour. If the Gloucester address is on your daughters PayPal, then the seller has delivered correctly and I agree with eBay that the seller has fulfilled their contract.

fedupandfeelingold Mon 05-Jan-15 07:05:03

It got to some sort of depot in Gloucester (from America) then it was marked as having been signed for (obvs illegally to my mind) instead of then making its way up the M6

YonicSleighdriver Mon 05-Jan-15 07:16:44

So do you think a postal or courier worker took it?

PetulaGordino Mon 05-Jan-15 07:21:48

Have you paid customs charges?

fedupandfeelingold Mon 05-Jan-15 07:28:39

We haven't paid any customs charges (maybe sent as a 'gift'?
I can't find any other possibilities than someone took it.
Seller sent it
It was tracked as far as Gloucester

fedupandfeelingold Mon 05-Jan-15 07:32:35

Going to work
Will check back later
Thanks

grumpyoldgitagain Mon 05-Jan-15 09:09:12

When did you order the item and how was it sent over ?

Did the seller use there own courier or did it get sent as part of ebays global postage program ?

If the Gloucester address is a depot it has been delivered to then it will have been signed for and sounds like it is part of the global postage program

The way that works is you buy from the states and the price includes shipping stateside, customs duties and delivery in the uk. In order to do this the seller sends it to a depot in the US were it is signed as delivered, they then address it to the UK depot, fill in customs paperwork, pay anything due and send it to a depot in the UK, were it is again signed as delivered. This depot then sends it via courier to you at the final destination. The final UK courier part can sometimes take upto a week as they only use a cheap 3-5 day service.

If you click in MyEbay on purchases and view the tracking info on a desktop computer what is the depot name it shows for delivery ? (dont do it on a mobile or app as you dont get full tracking info)

If you google this depot name it shows you should get a website or phone number, you can then ring them and ask for tracking number and courier it is coming on final part of journey to you with

I expect with Christmas it is just stuck in system and possibly if the UK end was using citylink to get it to you they are frantically trying to get replacement couriers sorted for a warehouse full of items that they cant forward on due to citylink going bust

fuckwitteryskitchenisfucked Mon 05-Jan-15 09:22:14

This happened to me except it was a gift from a relative. The tracking showed as delivered to depot, contacting customer in this case. However I could not for love nor money find what depot was meant. If transpired I should have been notified of custom charges and once I'd paid would have got my item. However I never got any notification. I spoke to Royal mail who are meant to deal with customs requests but they said they couldn't help as it wasn't an item that had been sent by Royal Mail. Three months later the item was returned to my aunt in America there having been to my knowledge no attempt to contact me in the UK at all. If you can get hold of the depot or the customs people on the phone is probably the best bet.

newyear15 Mon 05-Jan-15 09:22:30

go to your credit card to do a chargeback or bank if verified by visa.

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