It's been officially delivered in Gloucester We are in North west Ebay ruled on behalf of seller! Lost over $100 Shall I post a script of the complaint on ebay for you all to help us? Please? It's my 21 year old daughter bought a coat for her bf. She asked me to help get the money back (I thought it would be good coz ebay normally seems to support the buyer!)
Do you know why it was delivered to Gloucester? Was that the address on PayPal?
If the Gloucester address has nothing tondo with your daughter, then I am surprised eBay/PayPal ruled in seller's favour. If the Gloucester address is on your daughters PayPal, then the seller has delivered correctly and I agree with eBay that the seller has fulfilled their contract.
When did you order the item and how was it sent over ?
Did the seller use there own courier or did it get sent as part of ebays global postage program ?
If the Gloucester address is a depot it has been delivered to then it will have been signed for and sounds like it is part of the global postage program
The way that works is you buy from the states and the price includes shipping stateside, customs duties and delivery in the uk. In order to do this the seller sends it to a depot in the US were it is signed as delivered, they then address it to the UK depot, fill in customs paperwork, pay anything due and send it to a depot in the UK, were it is again signed as delivered. This depot then sends it via courier to you at the final destination. The final UK courier part can sometimes take upto a week as they only use a cheap 3-5 day service.
If you click in MyEbay on purchases and view the tracking info on a desktop computer what is the depot name it shows for delivery ? (dont do it on a mobile or app as you dont get full tracking info)
If you google this depot name it shows you should get a website or phone number, you can then ring them and ask for tracking number and courier it is coming on final part of journey to you with
I expect with Christmas it is just stuck in system and possibly if the UK end was using citylink to get it to you they are frantically trying to get replacement couriers sorted for a warehouse full of items that they cant forward on due to citylink going bust
This happened to me except it was a gift from a relative. The tracking showed as delivered to depot, contacting customer in this case. However I could not for love nor money find what depot was meant. If transpired I should have been notified of custom charges and once I'd paid would have got my item. However I never got any notification. I spoke to Royal mail who are meant to deal with customs requests but they said they couldn't help as it wasn't an item that had been sent by Royal Mail. Three months later the item was returned to my aunt in America there having been to my knowledge no attempt to contact me in the UK at all. If you can get hold of the depot or the customs people on the phone is probably the best bet.