Ordered a hat for dh in beginning of December but it hasn't turned up. I contacted the seller and asked for refund but they state they will only refund me half what I paid and will refund me the other when they get the hat returned. Not sure how I am supposed to do this when I haven't got it
I have opened a not received case with ebay and the seller has now called me a 'swindler' who is trying to get free goods etc etc. Can I escalate this now...not sure how as the resolution centre just keeps wanting me to reply to the sellers message and I don't want to
All I can add is the only time I have ever not received an item from eBay - the seller turned out to be fraudulent and had had a few complaints re missing items. The seller didn't refund my money but eBay refunded the full amount.
When you leave negative don't just focus on it not arriving as ebay may remove this (circumstances out with sellers control) mention seller refused to refund when item didn't arrive then became aggressive and insulting
Gatekeeper Report this seller for the abusive messages he is sending it is against e-bay rules to do this and can get him struck off,how unprofessionable is he to do this,if he thought you where "swindler/fraudster etc why did he refund anything at all and just wait for e-bay to deal with it,I think you may find he may not have posted in the first place or it has been lost in xmas post.Just be polite and firm with any response and keep all your messages for e-bay to read.