Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

I have a question about a return request

(5 Posts)
HiccupHaddockHorrendous Fri 21-Nov-14 18:14:51

I haven't experienced this official returns process before (is it new?). I've had an email today, from eBay, to say that buyer wants to return an item for refund. I know that I need to accept a return but the options eBay are giving include me prepaying the return postage.

Is there a way around this? Or do I have to just suck it up and pay it? Also, if I have to pay the return postage, how is that worked out?

lljkk Fri 21-Nov-14 18:30:36

You have to suck it up, they bill you thru Paypal, they have set amounts they have worked out that you will be charged, sorry sad.

HiccupHaddockHorrendous Fri 21-Nov-14 18:38:05

That's rubbish for the seller sad

Buyer has ticked the box to say item was damaged in the post then put in the message that it wasn't too damaged but they didn't want to pay the price they did confused (it was a fixed price item so not like they got carried away with the bidding).

Ho hum, will go and investigate what PP think is an acceptable amount to charge me for return postage hmm

HiccupHaddockHorrendous Fri 21-Nov-14 18:44:20

Grrrr!! They want 3 1/2 times the original postage cost!!

How would sending my own label work?

queenofthepirates Fri 21-Nov-14 20:58:49

This new returns business is absolutely dire, I'm a business seller retailing custom products but anyone can return an item and I am obliged to pay the postage. The result? The prices shoot up.

Join the discussion

Registering is free, easy, and means you can join in the discussion, watch threads, get discounts, win prizes and lots more.

Register now »

Already registered? Log in with: