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Faulty item return postage. WWYD?

(4 Posts)
Gingerbreadpixie Thu 20-Nov-14 14:17:14

I recently bought a pair of "nearly new" boots for my son on ebay. V low price but a fiver on postage. When they arrived each foot was a different size! So completey unusable. I contacted the seller and she said send them back for a refund. The thing is, the postage cost over 4x the price of the item. So I'll be out of pocket to send them back. Should I just chalk it up to experience or try to reason with the seller that I will be out if pocket by the same amount as I am anyway if I send them back for a refund?

Seller has ignored my message saying I'm reluctant to pay return postage as it is so I suspect I might have to let it go

nauticant Thu 20-Nov-14 15:02:53

In your shoes (sorry about that) after being ignored I'd open an "item not as described" case in ebay, request that the seller pays return shipping in addition to return all of the transaction costs, probably get no joy from the seller, ask ebay what might be done in the circumstances of being really messed around by the seller, and at worst case once I'd won the case, return the shoes via Hermes who'll charge less than £3 and provide online tracking.

Gingerbreadpixie Thu 20-Nov-14 22:00:31

Thanks Nauticant. If I've had no response by tomorrow I will open a case

glammanana Fri 21-Nov-14 15:40:49

You can also ask e-bay to send you a prepaid addressed label and they will charge the seller for the postage.

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