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Found fault on sold item during posting, offered refund but...

(5 Posts)
SisterMcKenzie Sat 01-Nov-14 17:46:50

OK I knocked a button off a coat during packing. Also as I bought the coat on ebay I felt I should tell the buyer that too because as I hadnt bought it new I couldnt guarantee its authenticity.
I messaged this to the buyer offering a full refund.
They messaged back would i send it anyway.
I messaged back no probs, if thats what they wanted, that I just wanted to inform them and give them options> I would post it asap.

I then got a message back asking "would it be easily fixed" <confused>

Im now getting a bit wary. Do they want it not. Ive made a mistake, owned up, offered refund. Im now confused.
Could I just refund them?
If I did could they give me a negative?

Gah I not sold on ebay in 2 years because of this type of thing <worried>

Advice please??? thanks

LuckySaint Sat 01-Nov-14 17:59:09

Can you not just sew the button back on?

SisterMcKenzie Sat 01-Nov-14 18:12:48

Even if my wrist wasnt badly broken, I can't sew for toffee.

Thanks for your reply smile

OldLadyKnowsBeelzebub Sat 01-Nov-14 18:17:23

If you've still got the button and it's not damaged, stick it in a separate envelope, package it up with the coat, and send it.

SisterMcKenzie Sat 01-Nov-14 18:38:40

Thanks OldLady. smile

I'll look for it.

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