Your returns policy is meaningless really, if your buyer wants to send back they can simply open a case. They will probably go for 'not as described' despite the fact that it is and sadly because of how eBay works they will win.
You could try and put them off first....
Dear Buyer, Sorry you have found the item too big. Please feel free to reuse my photographs if you wish to sell it on yourself. Best wishes Bea
Depends on how you value your feedback and stars really. Might be simpler to just say 'send it back for a refund'. It will avoid you a defect.
Technically you can't state 'No Returns', hell eBay even gives you the option to tick it, but it's pretty meaningless in the scheme of things. I'm not really sure why it's still an option.
The other issue on the horizon will be when a buyer opens a not as described case (regardless whether the item was or not) you as a seller will have to pay for them to send the item back, so you are out two lots of postage. It's hit and miss who is enrolled on this so far, I've found it's mostly business sellers but with that in mind it's worth avoiding having any cases opened and being very nice to your buyer whilst quietly seething.
Kindly remind them that you've selected 'no returns'. You stated the size that's all you could do! If the shop the item was from isn't the same sizing as they're used to its not your fault! If I buy something on eBay that doesn't fit because the size is off, I sell it again myself, it's not the sellers fault!
I disagree that the item is not as described. If the label says age 3-4 and it was sold as such, then I can't imagine that the buyer would win a not as described case. The buyer is an idiot. Why doesn't she just put the item away until it fits as most people would do.
However as a gesture of goodwill, I would tell her to return it (at her own expense) and then you'll refund
I have to admit.the buyer didn't say outright she wanted a refund... Just that she was unhappy with the product and it was too big.... I offered to refund. .. But thankfully buyer has said she'll keep until it fits her dd. I was just a bit stumped when buyer messaged that they were unhappy with the product. .. What do you say to that! Anyway! All sorted now! Thank you all for your good advice to this novice ebayer! X
Try, nobody is saying it's not as described, but that will be what the buyer opens a case under. She will win, simply because eBay doesn't really judge each on its merits. She will say it was too big to be that size, eBay will reply 'send it back'.
Bea Just to be safer rather than sorry I would take a couple of minutes to give measurements ie: length from shoulder to hem and inside arm measurements that will put you in the clear re sizing but you will always get someone who will find fault