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Have you all had the email? i.e. Updates to the eBay User Agreement

(13 Posts)
alltoomuchrightnow Wed 13-Aug-14 20:21:29

hang on i'll cut and paste it

alltoomuchrightnow Wed 13-Aug-14 20:22:51

Here is a summary of the main changes:

We’ve added new terms regarding delivery options to the User Agreement to explain that we will be making eBay Click & Collect at Argos available as a delivery option on eligible listings on unless you opt out. You can find the additional terms and conditions that apply in full here.

We’ve also added new terms that apply to the Global Shipping Programme which will launch in September on through which we may make your domestic UK listings available to international buyers in eligible countries.

For items that are located in the UK and that are purchased through the Global Shipping Programme, you will simply post the item to a shipping centre in the UK, where a third party global technology and shipping provider will oversee the processing, customs clearance, and international postage of the item to the buyer.

Buyers will pre-pay all applicable postage and import charges during checkout and will benefit from international tracking of the item from the shipping centre to delivery.

You can choose to opt out of the programme at either a listing, country or account level.

The Global Shipping Programme will be subject to additional terms and conditions. You can find more detail in the User Agreement and read the seller terms in full here.

We’ve made further changes regarding the eBay Money Back Guarantee policy as summarised below (please see the eBay Money Back Guarantee policy for the full details):

Starting from September, we’re simplifying the after-sale experience for buyers and sellers. We’ll start guiding buyers through a consistent flow when they have a question or problem with their purchase, regardless of who they buy from.

Many of our sellers have already started using eBay Managed Returns and are paying for return postage on faulty or not as described items. Starting from 15 September, we will introduce requirements that all sellers take responsibility for return postage on items which are faulty or not as described. The majority of our sellers are already providing a great returns service, but for those sellers who choose not to facilitate a return or provide/fund return postage for items that are faulty or not as described, we may refund their buyers without requiring them to return the item and in turn we will seek reimbursement from sellers.

We are updating and improving the language in our flows and this has also been reflected in the wording of our policy.

When sellers offer extended return timeframes which are longer than the standard eBay Money Back Guarantee protection window, eligibility will be extended to protect these returns when sellers don't refund buyers in accordance with their return policy.

As with earlier updates, other changes have been made to keep the User Agreement up to date with the products and services we provide.

You don't need to take any further action to accept the new eBay User Agreement. If you choose not to accept the new terms, visit this help page for further information.

Thank you for being a part of the eBay community.


The eBay Team

alltoomuchrightnow Wed 13-Aug-14 20:24:04

am confused. what is Global Shipping Programme? does it mean everything has to go through this?

WaffleWiffle Wed 13-Aug-14 20:38:32

For overseas purchases, yes it looks like it. Although opt-out available (for now).

Generally looks like ebay continuing their mission to morph into Amazon.

I would imagine that a few years down the line the Global Shipping Program will (a) become national as well as international (b) become compulsory.

So essentially ebay will have all the branding and ownership, not the small business seller.

PurpleFrog Thu 14-Aug-14 11:10:07

The Global Shipping Program might be a good thing, if they can negotiate cheaper rates than the current Royal Mail prices. It also means you are just responsible for delivering within the UK.

I, also, personally, like the idea of being able to get packages delivered to my local Argos for collection.

The fact that are making sellers pay for return postage on damaged/not as described goods is great, as long as it doesn't encourage more disgruntled buyers to ruin things on purpose.

I will wait and see how these actually work in practice.

alltoomuchrightnow Thu 14-Aug-14 21:03:21

i don't understand this thing with Argos. what's that about? why would i want to send a package to Argos instead of to the buyer's house?!

PurpleFrog Fri 15-Aug-14 08:17:52

Things sent to Argos can be collected at a time which suits you. Couriers are cheaper than Royal Mail for bigger items and trying to be in for a delivery when you work full time is difficult!

Nanny0gg Fri 15-Aug-14 18:36:58

Many of our sellers have already started using eBay Managed Returns and are paying for return postage on faulty or not as described items. Starting from 15 September, we will introduce requirements that all sellers take responsibility for return postage on items which are faulty or not as described.

Even if the item is as described, but EBay take the buyer's side?

GemmaTeller Fri 15-Aug-14 19:09:39

I got the email about the managed returns this week, my understanding is:

I sell something that has second class postage for .73p.

Customer decides to return it, picks an option that means I have to pay for the return.

Return postage as per ebay rules is tracked.

I pay £2.78 to get the parcel back.

I refund the customer the original sale plus the £2.78

How the actual F**k is that viable to sellers

SistersOfPercy Sat 16-Aug-14 17:29:30

I've used the Global Shipping to buy a £200 item from the USA and it's actually quite good.
In a nutshell you'll see a BIN price on the auction, included in that price is shipping and the customs fees to the UK, so you'll never pay more than you see on that BIN, no surprises at customs.

It takes a little longer to get to the UK, think my item took about 2 and a half weeks to get here, but overall I was pleased with it.

MrsCakesPrecognition Sat 16-Aug-14 17:43:45

Gumtree is your friend.

picnicbasketcase Sat 16-Aug-14 17:48:45

Not worth the hassle to sell on eBay anymore. Buyers get everything their own way, can behave however they like, claim they never received things that they actually have, claim stuff isn't as described etc and sellers have no comeback at all.

alltoomuchrightnow Sat 16-Aug-14 19:36:36

it is a hassle , I've had a spate of crappy buyers lately. but nothing's sold on FB pages (probably because I'm too rural) and i do do ok on eBay most of the time
Will look into Gumtree

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