Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

Same old problem. Sold buyer collect item, winner wants courier.

(20 Posts)
Fluffycloudland77 Sun 10-Aug-14 21:10:41

I sold an item tonight. It clearly states buyer collect only.

He is 300 miles away and wants to send a courier.

I have refused and applied to cancel the sale. What do I do now? I knew he was trouble.

butterflybuttons Sun 10-Aug-14 21:17:26

you just have to hope they don't refuse the cancellation. If they accept it, or leave it for 7 days untouched, it will close and you will get your fees back. Then add to blocked list and relist.

Fluffycloudland77 Sun 10-Aug-14 21:20:18

My blocked list is getting longer with every transaction!.

What happens if they refuse the cancellation? I put buyer collect only in SHOUTY CAPITALS in the title and description and under postage options.

He's a twunt.

ShoeWhore Sun 10-Aug-14 21:25:13

Is a courier bad? Someone has just asked me if they can send one and I don't know whether to say yes or not.

Fluffycloudland77 Sun 10-Aug-14 21:26:51

I think if they say its damaged you have to refund them plus they can claim off the courier too.

It's happened to us before and we had to issue a partial refund.

butterflybuttons Sun 10-Aug-14 21:27:19

yes it is bad - you have no proof of delivery, and no recourse if the item is damaged or lost in transit. Either arrange the courier yourself or cash on collection only. No exceptions whatsoever.

If they refuse the transaction you don't get your 10% FVF refunded.

ShoeWhore Sun 10-Aug-14 21:37:21

Thanks, I'll say no then.

Fluffycloudland77 Mon 11-Aug-14 10:30:37

The buyer has refused to cancel the transaction.

What do I do now?. eBay is requesting I complete the transaction.

butterflybuttons Mon 11-Aug-14 10:58:43

Contact eBay and ask them to refund your fees. And if the buyer negs, which they probably will, ask eBay to remove that too.

TheReluctantCountess Mon 11-Aug-14 11:03:50

Just keep messaging the buyer that he needs to collect, as stated in the listing.

butterflybuttons Mon 11-Aug-14 11:10:26

keeping messaging someone who isn't going to collect is a silly idea and you will definitely get a neg for harassing them. You could send a million messages and he won't budge so please ignore that advice. speak to eBay and ask them to sort it out.

What was the item - it may be better on Gumtree or local Facebook pages. Plus no fees.

TheReluctantCountess Mon 11-Aug-14 20:02:34

I mean in response to their requests for a courier, not just random messages hmm

SistersOfPercy Mon 11-Aug-14 23:28:52

After a few of these I now find myself extending the shouty capitals to say 'STRICTLY NO COURIERS!"

gerbiltamer Tue 12-Aug-14 11:13:56

I sold my DS's second hand buggy and I am so glad that I didn't agree to a courier as I had experienced enough hassle with the previous transaction sad

Fluffycloudland77 Tue 12-Aug-14 17:56:52

Exactly how do I appeal. Every time I click on the case it just says case closed.

I clicked on contact eBay and got redirected back to the resoloution centre.

The site just doesn't make sense.

MrsFlorrick Tue 12-Aug-14 18:01:38

I have exactly the same thing today!!! I listed DS old cotbed. And despite stating in the listing that it was it was collection only (in large shouty letters) and no courier and cash on collection. The buyer who won wants me to package cotbed (fecking impossible), wait for a courier she wants to send and accept PayPal. Not happening. hmmconfusedangry

What's happened to eBay? It seems to be full of time wasters now. angry

Fluffycloudland77 Tue 12-Aug-14 18:19:24

Sorted it, did a live chat.

Thank fuck for that.

Fluffycloudland77 Tue 12-Aug-14 18:20:46

It is full of bullies who think they can just rail road you into doing what they want.

Put it on facebook, baby stuff goes really well on our selling sites.

MrsFlorrick Tue 12-Aug-14 20:11:56

Fluffy. Thanks thanks. Good advice. I will do this in future.

alltoomuchrightnow Thu 14-Aug-14 01:16:59

this happened to me, he wanted own courier, i refunded his paypal, i'd put it in capitals several times that it was collection only, and no Paypal. Oh and he made out he was in England but turned out he was in TANZANIA and wanted me to wait 6 weeks. I got several abusive messages and neg feedback. Ebay did eventually remove it

Re listed same item… same wording..but new buyer wanted to send courier. I agreed, if he paid by money transfer. He paid by Paypal, and i refunded it again,, sigh… At least he didnt get abusive.
Had to buy packaging and pack awkward, heavy, delicate item myself..whole point was to avoid all this. Had to wait in all day for courier. And buyer only paid PART of the money by money transfer as he made up his own terms and said would only pay rest once got item. (oh and the next day the v confused courier turned up AGAIN, at crack of dawn, by mistake , somehow thinking he had another item to collect, and woke me up, I had to contact buyer, much confusion). Buyer got his item and I had to chase him for nearly 5 weeks to pay the balance. Amazingly, he did, he could have got away with not doing so. But what a hassle

So… I have a friend who works for a business that use their own courier. She said we could use it.. DP has and that's what I'm going to start doing… never let them arrange their own.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now