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Advice please - AIBU - Bought an Iphone3 on Ebay and it's not as described

(26 Posts)
Fillybuster Wed 25-Jun-14 12:04:06

I normally only use ebay for clothes and small gifts, but have been wanting an iphone for ages, so finally bought an iphone 3GS 2nd hand on ebay yesterday.
The seller only had 48 'sales' but 100% feedback, and the item description said

"This phone has sat in a drawer for a year or so unused, so is in pretty good condition. I always used a cover so there is only slight indication of wear and tear.

The phone is unlocked and ready to use. Unfortunately the charger is not available."

I paid instantly when the auction ended, and received it this morning. So far, so good. But the handset is very very scuffed around the sides and back (definitely more than 'slight wear and tear') and there is also some damage to the front (face) of the phone. Not on the screen, just above it, but very visible and the sort of thing you would expect to be mentioned.

More importantly, when it arrived this morning it barely had enough charge to turn on, so I plugged it in immediately. 3 hours later and it isn't taking a charge: it is turned on (just) but only able to show the 'make an emergency call' screen...there's no way of even seeing the rest of the set up as far as I can tell.

I've contacted the seller to tell her that I'm not happy, especially since it doesn't charge.

She has responded to say she charged it yesterday so it must be my charger at fault, and that 'wear and tear' is subjective, so I can't complain about that.

I have emailed her back to tell her that I don't agree, and requested a refund.

AIBU? It feels like an expensive (just over £60) turkey right now.

Should I go to a local phone shop and get them to check it, for example?


Butterflyspring Mon 30-Jun-14 16:37:47

she can't escalate anything - do ignore - don't let her bully you. Sounds a nasty piece of work.

I do hope you negged and left low stars?

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