Seller cancelled transaction and refunded without consultation

[Birdsighland]

I bid and won an item on ebay. I paid for the said item and waited for it to arrive. Then I saw the vendor had refunded the item and sent an email saying there was a fault.

They did not make any communication with me or ask me if I still wanted it. It was merely a faulty fastener (which I can repair). I have sent them an email saying I still wanted the item even with the fault, but have heard nothing back. I feel a bit shanghaied.

What can I do?

[PollyPumpkins]

Suck it up I suppose - sellers don't have to sell. On the bright side at least you got your money refunded. Still a bummer if item was a one off with little chance of finding another.

[Birdsighland]

But they did actually sell it. It was paid for. They didn't follow through and subsequently unilaterally cancelled the transaction.

[LavenderGreen14]

leave a neg and report as a non performing seller.

[Birdsighland]

How do I report them as a non performing seller?

[TeacupDrama]

while you can leave a negative, if they say to ebay they refunded as item had broken they will not get a non- performing seller strike as that is an acceptable reason for cancelling a transaction

[OwlCapone]

I feel sorry for ebay sellers.

IMO it would be very petty and malicious to leave negative feedback and report them as a non performing seller when they have issued you with a full refund having discovered the item is faulty.

[LavenderGreen14]

It is very common for sellers to refund and claim an item is faulty when in fact it didn't reach the price they hoped it would achieve - and a buyer can leave any feedback they want to, it is after all their overall opinion of the whole transaction after all.