Talk

Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

Seller cancelled transaction and refunded without consultation

(8 Posts)
Birdsighland Thu 06-Mar-14 22:18:25

I bid and won an item on ebay. I paid for the said item and waited for it to arrive. Then I saw the vendor had refunded the item and sent an email saying there was a fault.

They did not make any communication with me or ask me if I still wanted it. It was merely a faulty fastener (which I can repair). I have sent them an email saying I still wanted the item even with the fault, but have heard nothing back. I feel a bit shanghaied.

What can I do?

PollyPumpkins Thu 06-Mar-14 22:22:58

Suck it up I suppose - sellers don't have to sell. On the bright side at least you got your money refunded. Still a bummer if item was a one off with little chance of finding another.

Birdsighland Thu 06-Mar-14 22:27:23

But they did actually sell it. It was paid for. They didn't follow through and subsequently unilaterally cancelled the transaction.

LavenderGreen14 Thu 06-Mar-14 23:21:59

leave a neg and report as a non performing seller.

Birdsighland Thu 06-Mar-14 23:25:06

How do I report them as a non performing seller?

TeacupDrama Sun 09-Mar-14 21:01:16

while you can leave a negative, if they say to ebay they refunded as item had broken they will not get a non- performing seller strike as that is an acceptable reason for cancelling a transaction

OwlCapone Mon 10-Mar-14 12:20:33

I feel sorry for ebay sellers.

IMO it would be very petty and malicious to leave negative feedback and report them as a non performing seller when they have issued you with a full refund having discovered the item is faulty.

LavenderGreen14 Mon 10-Mar-14 12:24:36

It is very common for sellers to refund and claim an item is faulty when in fact it didn't reach the price they hoped it would achieve - and a buyer can leave any feedback they want to, it is after all their overall opinion of the whole transaction after all.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now