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Seller cancelled transaction and refunded without consultation

(8 Posts)
Birdsighland Thu 06-Mar-14 22:18:25

I bid and won an item on ebay. I paid for the said item and waited for it to arrive. Then I saw the vendor had refunded the item and sent an email saying there was a fault.

They did not make any communication with me or ask me if I still wanted it. It was merely a faulty fastener (which I can repair). I have sent them an email saying I still wanted the item even with the fault, but have heard nothing back. I feel a bit shanghaied.

What can I do?

PollyPumpkins Thu 06-Mar-14 22:22:58

Suck it up I suppose - sellers don't have to sell. On the bright side at least you got your money refunded. Still a bummer if item was a one off with little chance of finding another.

Birdsighland Thu 06-Mar-14 22:27:23

But they did actually sell it. It was paid for. They didn't follow through and subsequently unilaterally cancelled the transaction.

LavenderGreen14 Thu 06-Mar-14 23:21:59

leave a neg and report as a non performing seller.

Birdsighland Thu 06-Mar-14 23:25:06

How do I report them as a non performing seller?

TeacupDrama Sun 09-Mar-14 21:01:16

while you can leave a negative, if they say to ebay they refunded as item had broken they will not get a non- performing seller strike as that is an acceptable reason for cancelling a transaction

OwlCapone Mon 10-Mar-14 12:20:33

I feel sorry for ebay sellers.

IMO it would be very petty and malicious to leave negative feedback and report them as a non performing seller when they have issued you with a full refund having discovered the item is faulty.

LavenderGreen14 Mon 10-Mar-14 12:24:36

It is very common for sellers to refund and claim an item is faulty when in fact it didn't reach the price they hoped it would achieve - and a buyer can leave any feedback they want to, it is after all their overall opinion of the whole transaction after all.

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