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My item as described but buyer not happy

(5 Posts)
blurredlines Sun 08-Sep-13 22:27:08

Sold a mini boden jumper last week. Buyer has decided she doesn't like it and wants to return as it too old for her dd to wear. I listed the item as used but in perfect condition however she's changed her mind and is looking for a refund. Where do I stand?

GemmaTeller Sun 08-Sep-13 22:29:59

Dont refund her till she's returned it by recorded delivery.

blurredlines Sun 08-Sep-13 22:30:56

Do I have to refund her though? She's just told me her dd had worn the jumper today!

cerealqueen Mon 09-Sep-13 21:43:41

Do you have a returns policy? If you don't accept returns then you don't have to.

SoupDragon Mon 09-Sep-13 21:45:45

If her DD has worn the item, she has accepted it IMO. I wouldn't refund her.

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