Buyer hasn't received item!

[lovemybabyboy]

I sent an item on Friday 5th July, the buyer sent me an eBay message yesterday Sunday 14th saying they hadn't received the item yet. For my first time I had paid online for postage, I paid for second class recorded but stuck the label on and then just put it in the post box, now I am worried that maybe I have done something wrong? Should I have dropped it off at the post office? Now because I used the online thing I have no proof of postage only an email confirmation that I bought the postage label, also I have no tracking number or anything like that to try track the parcel.
I have asked the buyer to wait until the end of the week and if they have still not received the item to send me a message with their PayPal details and I will refund their money.

Have I done the right thing? Is there anything else I could or should do? This has never happened to me before and from now on I will be going to the post office like before!

[LilyBossom]

yes you still needed to take it to the post office for the recorded delivery to be logged

all you can do is file a lost item with royal mail on the 26th July once it is considered lost but without proof of postage I doubt they will pay out. You don't need their paypal details, you just log into paypal, click on their payment, scroll down and hit refund.

[lljkk]

You have to suck it up, sorry.

[lovemybabyboy]

Ok, thanks, I don't mind refunding them with my own money, I know post office won't do anything without proof of postage, I just feel so bad as its never happened to me before and don't want the buyer to think I have tried to scam them. The buyer has not replied to that message but I presume they will just wait till the end of the week and then let me know if it has arrived or not.