Advanced search

This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

Is a seller meant to refund p&p?

(14 Posts)
Fluffycloudland77 Thu 16-May-13 19:00:14

With a name like x's garments and a 1000 sales in two years it must be a business yes?

fergoose Thu 16-May-13 19:35:23

return p&p? They can't be forced to no - but they have to refund original p&p with item cost.

Fluffycloudland77 Thu 16-May-13 19:55:19

Yes it's just the original postage I want refunding, is it covered under distance selling regs on eBay?

fergoose Thu 16-May-13 19:58:33

yes, you are entitled to all of your money back including the original p&p

Fluffycloudland77 Thu 16-May-13 20:15:17

It says on eBay we are not covered for auctions, only second chance offers and bin.


fergoose Thu 16-May-13 20:24:02

what? where did you read that? You are entitled to a full refund, but you will probably have to return item at your own expense (if this is a not as described case). The seller is never allowed to keep the original p&p. If you don't believe me open a case with ebay.

Fluffycloudland77 Thu 16-May-13 20:37:27

It was on the questions section when I clicked on contact seller.

The items already gone back and we had a partial refund today.

fergoose Thu 16-May-13 20:48:32

well they are wrong - you have proof that they received the item? just because a seller says something in their answers it doesn't make them right.

Tell them to refund in full or you will open a case with ebay to get all of your money back and will leave appropriate feedback and stars.

Fluffycloudland77 Thu 16-May-13 21:40:10

Refunds been received!

thanks for fergoose.

Maybe he forgot earlier.

fergoose Thu 16-May-13 21:44:55

oh good - glad you have a happy outcome smile

Fluffycloudland77 Thu 16-May-13 21:52:58

Omg, he's sent me a message, said he had refunded but didn't know why he should but that it's done now.

Cheeky fucker.

fergoose Thu 16-May-13 21:57:50

have you left feedback yet?

Fluffycloudland77 Thu 16-May-13 22:00:08

Yes. I was nice too.

He's left us nice feedback too.

Sulky manchild. He is on my blocked bidder list now.

fergoose Thu 16-May-13 22:01:43

you can leave follow up to feedback if you want

Join the discussion

Registering is free, easy, and means you can join in the discussion, watch threads, get discounts, win prizes and lots more.

Register now »

Already registered? Log in with: