Bought a double buggy on Ebay a couple of days ago, paid by PP and collected in person this evening (seller is local to me).
The buggy is one where the manufacturer changed the design last year to make it more compact. I messaged the seller before bidding to ask specifically about the width - I said that the old model was 77cm wide and the new one is 72cm, and please could she confirm which one she was selling. She wrote back to say the maximum dimensions (from wheel to wheel) were 74cm . Like an idiot, I assumed that she'd just overmeasured a bit, so bid on it and won it for just over £100. However, when I got it home, it wouldn't go through our front door (which is 75cm wide), and I've just measured it (from wheel to wheel) as 76.5cm. It's clearly the wider version, and I can't see how anyone could measure it as 74cm wide, let alone 72cm.
Do you think it is worth messaging the seller about this, and potentially opening a dispute if she won't accept the buggy back? If I'd known that it was definitely 77cm wide, I wouldn't have bought it as I know it wouldn't go through our door! There is obviously a record of our messages to each other, and it is clear that I have asked explicitly what the maximum width of the buggy is (although I didn't say about the width of the door).
Sorry this is rather long and tedious, but hopefully someone can advise where I stand on this!
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Seller gave wrong dimensions for a buggy
5 replies
mackerella · 15/05/2013 22:14
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