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Dress arrived but stained!

4 replies

justpoppy · 15/05/2013 09:40

Bought a dress from ebay which is lovely but has two small but visible stains on the front. These weren't mentioned in the description of the dress. Seller has offered a refund (minus postage) but I would prefer a partial refund to help cover the cleaning costs. I like the dress and probably would have still bid on it (albeit not as much!) had she mentioned the stains in the description. I don't want to send it back as this would cost me more money. Should I just swallow it and leave neg feedback or is it worth opening a dispute?
TIA

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ThedementedPenguin · 15/05/2013 09:42

I think if you open a dispute you may end up having to return it.

Could you ask seller for a partial refund in order for you to get it cleaned?

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justpoppy · 15/05/2013 09:52

I suggested that Penguin but she said no. I asked for £5 refund - about half what it would cost me to have it cleaned.

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fergoose · 15/05/2013 10:47

it is worth a dispute, ebay may give you a no fault refund, but they won't award a partial one.

Also, you are entitled to full refund including p&p, but you would have to pay to return it.

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justpoppy · 15/05/2013 11:02

She's since come back and offered the £5 credit. I'm happy with that to be honest as I do like the dress. Thanks for your replies.