A buyer contacted me to say they haven't received an item. I replied I would refund when the 15 days are up for RM to deem it lost. The buyer took it to ebay and they have refunded him before 15 days are up.
I'm worried now the item will arrive and I won't be able to claim from RM plus the buyer will have the money. I sent it recorded and have all receipts.
What happens if it does arrive, but a little late?
Was it a valuable item? How long overdue is the item? It's a bit wrong of eBay to refund it, I'd send them a message of complaint and explain the situation as they may reverse the refund if they can do that.
this has happened to me loads. It arrives late..they get to keep it...and they have been refunded too. eBay sucks as they always rule in favour of buyer. This is why i NEVER send to eastern europe anymore. Every single item went missing /stolen..every single item got refunded. So if the items did turn up....there were some nice freebies out there ,not cheap goods either :-(
Hi, The parcel will deemed by RM as being lost as of xx/xx/xx. I will contact you on this date to confirm it has still not been received then refund you promptly. Thank You xxx
I bet they just didn't get a sig, it was a post in the same city very clearly labelled, a fairly large packet well sealed with a footmuff in so hardly the kind of thing to be nicked. £30 gone, £36 with postage.
Ebay have said the tracking info was insufficient as it could not be tracked online!
Final decision: This case has been decided in the buyer's favour. Customer Support comments: We've received insufficient tracking information from you. You must provide tracking information in the Resolution Centre before a case can be escalated. Note that tracking information includes the postage carrier and an item tracking number that can be tracked online. If the item £150.00 or more, delivery with signature confirmation is required.
(I had Rm as the carrier and the recorded delivery number)
Since you were polite and have said that if it doesn't arrive you will give a refund I do think it is a little unfair. If you had given no communication then fair enough. Nothing more you could have done really. Sorry you are having this trouble.
Keep in mind some buyers hate any other courier but RM, like where we live the courier depots are all 17 miles away and no one wants to trek out there when we have a RM sorting office right in town. Co-worker was bitching about a seller who used MyHermes after saying they would use Royal Mail, said she always check carefully for RM & never would have bought if she had known it would be MyHermes. She was quite annoyed, likely low DSRs for seller.
There's loads of moans about this on the Ebay Buyer fora, too.