I posted first back in January when an item I had won & paid for didn't turn up. This was during the heavy snow so I left it over 2 weeks before contacting the seller who advised would make enquiries.
A few weeks later I made contact again and seller was in process of trying to get a refund from royal mail - the item cost more than the maximum you can claim from royal mail.
I was being nice so I offered to wait until refund was made & I would accept the refunded amount (thereby being out of pocket myself but not as much as the seller who effectively lost an item).
I then heard nothing until earlier this month when I contacted the seller again to be told no refund was forthcoming from the royal mail as they claim not to have received the receipts and claim form so seller was having to sell some more items on ebay to raise funds to refund me (and another buyer whose items didnt turn up).
Since then, tumbleweed.
I dont really know what I can do next. I probably should have opened a case but now, over 3 months down the line I dont have the item and I dont have a refund of any sort.
The seller seems genuine to me and extremely unfortunate to have had 2 items go missing in the post but im getting irked now as I feel I have been more than generous and still am down financially with nothing to show for it.
Am I too late to open a case?
TIA for any wise words of wisdom.
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Am I screwed?
5 replies
thefirstmrsrochester · 25/04/2013 15:04
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