I ordered a custom item for a buggy online, but it's a bit skew (sides are about 1-2 inches different in length), otherwise lovely fabric. I spent ages trying to fit it before realising why all the buttons/ elastic wouldn't do up. It wasn't cheap and it's a real shame, I otherwise like it but I resent paying so much on an item that isn't fit for purpose, I could alter a little myself to improve it but it isn't the tight neat fit advertised.
Am I stuck with keep or return? I want to be reasonable, it's a one off so not replaceable.
Is there a middle ground that's reasonable, or do I put up or ask for a return? What's the opinion? I'm a little annoyed because surely they would have noticed the flaw themselves as pictured on a buggy. I'm quite torn between keeping as it's pretty and I may improve the fit and returning it as I'll be bugged by the one sided baggy fit and the fact I can't fix one point. of it to the buggy.
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How would you ask to resolve this?
12 replies
7ate9 · 17/04/2013 10:48
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