I have had a large parcel returned to me as "Not Collected".
It cost me £7 to post, but I built some of this cost into the item price and charged £2.50 (we have free P&P on small items, a small P&P on Medium Parcel size and bigger)
The buyer has eventually come back to me to say can I refund her rather than resend it.
So, can I reduce the refund by either a) the amount I charged her for P&P or b) the amount it actually cost?
Thanks
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WWYD re: uncollected parcel
2 replies
MrsZoidberg · 11/04/2013 17:21
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