I sold a guitar on ebay a couple of weeks ago to someone who I'd had a few email questions from that I answered to the best of my knowledge.
She wanted to know first of all if I would take less money for it. I said no. Then she asked if the guitar had a low action and a mellow (think that's the word) sound. I said, to my knowledge, it did but I'm not an expert.
She bought the guitar. Took delivery of it on Sunday and on Sunday evening she emailed to tell me that it didn't have a low action or a mellow sound and that she'd had to change the strings but that didn't make a difference. Could she return it to me.
A few hours later (1.30am) she emailed again saying that if I gave her £50 back she would keep the guitar.
I then had a look at her profile and what she was selling as I suspected something was afoot and lo and behold she is selling my guitar for £80 more than she paid for it (I'm absolutely fine with that) but she's described it as having a low action and a mellow sound and she wants me to refund her £50 because it doesn't have that!?!
I got a friend to email her for the serial number of the guitar and it is definitely my guitar.
Obviously I'm not going to refund her anything and I'm going to let her know that I know what she's up to. But I don't think she should get away with doing this? How many other people has she conned?
So what would you do or what have you done in this situation?
sorry it's been such a long post I wanted to give all the details.
I think I would just ignore her emails for the moment, and watch the item on ebay. Once sold, and in particular if it goes for more or the same as you sold it, then send her a snotty one, saying you are so pleased she has managed to recoup all or more than she paid for it. And don't do feedback until this is resolved.
I like the idea of waiting until she has sold the guitar on and then sending her a snotty email. I haven't given her any feedback yet. Is it true that I can't give a buyer negative feedback anymore fergoose? I'd no idea. Ebay has really changed their regs and working ways.
but then, what if a buyer was permanent trouble. What if, like the OP this buyer emails all her sellers to say something not right and could they have part refunds etc? If I was a seller and they were interested in my stuff, I would not be inclined to sell to them.
well a seller can report a buyer, and a buyer who asks for partial refunds isn't going to get them granted by ebay, and sellers are normally advised to refund in full after return, not give partial amounts back.
If a buyer keeps opening cases ebay will take action won't they. They are only allowed to open so many cases within a year.