I don't accept returns, but this buyer has bought an infants tshirt which they claim is damaged and they want to return it. I don't agree that it is damaged ( haven't asked them what they think is the problem either). And I've agreed that they can send it back but now they are saying if they send it back they will be out of pocket due to return postage.
What is the best way forward with this, do you think?
How much did it sell for? I'd be tempted to just refund them in full and tell them not to bother returning it if the value is low.
I had someone do this last week with a top they paid £1.40 for - it was brand new and never worn and they were clearly trying it on but I just thought it easier to refund them so as to avoid negative feedback.
But I am a total amateur ebayer so will watch with interest what the expert say and probably kick myself for being such a walkover.
If they raise a case eBay may well force you to refund but you are under no obligation to refund return postage.
(I found this out when a seller sold me a piece of crap )
Up to you obviously but you don't actually have to refund the postage. If you know for an absolute fact that theyre trying it on I'd stick to my guns personally. If they're going to neg you they'll do it anyway.
One neg won't matter in the slightest as long as you respond to it well.