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Why has no one given this person bad feedback?

(23 Posts)
Karbea Sun 24-Feb-13 20:01:42

This person won something of mine but hasn't paid, I've opened a case and still no payment.
I've just gone and look at their feedback, and although everyone has said that she hasn't paid no one has given her bad feedback.

Does anyone know why?

Im new to selling on ebay and just learning the etiquette.

Thank you,

BertieBotts Sun 24-Feb-13 20:03:06

You can't give negative feedback to a buyer any more.

Karbea Sun 24-Feb-13 20:38:21

Oh ok! Thank you, how stupid!!!

HorribleMother Sun 24-Feb-13 20:44:45

Thanks for the warning.

fergoose Sun 24-Feb-13 21:36:45

they have if you read the comments - but it is against the rules to leave neg statement on a pos rating.

tazmo Sun 24-Feb-13 22:48:49

Sounds like no one can be bothered raising a case. Pls do if u feel u need to.i had someone say they hadn't received their item yet did this with someone else and had had LOTS of feedback DELETED! Protect future buyers from this one or they will continue to trade.

MrsZoidberg Mon 25-Feb-13 10:48:22

If everyone set up their block buyers section to exclude buyers with more than 2 unpaid cases within 12 months (I think it defaults to one month) then people like this would soon find they cannot buy on Ebay.

I have had a couple of buyers contact me asking why they can't buy from me, I list my buyer requirements and don't hear from them again - I would rather lose a couple of sales than have the hassle of dealing with people like this.

The ones that really annoy me though are newbies. They ones that click on the Buy-it-Now and then disappear angry

yuleheart Mon 25-Feb-13 10:58:16

another one added to my blocked bidders list, thank you!

chipmonkey Mon 25-Feb-13 11:00:05

Thanks, MrsZ, I didn't know you could do that.

daisydee43 Mon 25-Feb-13 11:04:28

I'd just relist the item and save all the hassle, the case gets closed automatically after a period of time, have had a few instances when this has happened but try contacting buyer first and although you can't leave negative feedback, you can leave a nasty comment smile ps ebay is a pain, wish there was another site with same rep

fergoose Mon 25-Feb-13 11:10:14

you shouldn't relist until the unpaid case is closed - otherwise you risk 2 buyers for 1 item. And you have to close the unpaid case on day 4 to get your fees back and issue the buyer with a strike.

And please don't leave a nasty comment on a buyer's rating. First of all it is not allowed - ebay will remove is and give you a warning, and it will not make you look very good as a seller either.

PurpleFrog Mon 25-Feb-13 13:24:34

Thanks Mrs Zoidberg - I thought I had done that, but have just checked and discovered that I hadn't! I have raised cases for 3 non-paying bidders in the past 6 months - 2 for the same item - and it is becoming a pain.

MissTweed Tue 26-Feb-13 02:53:12

ebay also has a stupid rule that because you cannot leave a negative comment under a positive rating (the only rating you can give a buyer) they have the ability to remove the comment. You will often sell people will 100% score but they have many "this comment has been removed from ebay" warning bells should ring then!!

chipmonkey Tue 26-Feb-13 09:48:15

I think the worst thing they ever did was get rid of that ability to leave negative for a buyer.

ChaosTrulyReigns Tue 26-Feb-13 10:00:28

What is ebay's rationale behind not being able to leave negative feedback?

Perhaps a neutral feedback should be allowed?

Sellers should be able to sell with confidence - information is key.

MrsZoidberg Tue 26-Feb-13 10:17:55

I think the rationale was that there were too many "revenge" negatives - i.e. the buyer wouldn't leave negative for the seller in case the seller left them a neg.

Maybe there should be DSRs for buyers instead [evil grin]

I'm not sure how the buyer's feedback would help anyway. When you buy from Ebay you choose the seller you feel comfortable with for the item you're buying, sellers cannot choose the buyer though. We can block people from buying from us if they have sufficient NPBs but as with my whinge above, they are getting away with it because sellers don't use the blocking tools available to them.

The only way I can see that leaving buyers a negative would help is when deciding when to start an NPB - i.e. if they have a history of it, start the NPB on day 4 regardless.

fergoose Tue 26-Feb-13 10:33:26

they took it away from sellers so buyers were able to leave honest neg or neut feedback without the worry that they would get retaliative bad feedback for expressing their opinion - apparently.

HormonalHousewife Tue 26-Feb-13 10:38:54

I understand your answer Fergoose but its easy to retaliate - if as a buyer I were to leave less than perfect feedback I would be worried that any future auctions I have might be wrecked by the seller getting his own back.

I suppose the answer is to have seperate buying and selling id's but what a faff.

fergoose Tue 26-Feb-13 11:06:57

yes - have separate buying and seller accounts and add dodgy sellers to your blocked bidder list.

sarahtigh Tue 26-Feb-13 13:53:06

you can leave a positive comment that still warns like

" I am really sorry your item did not arrive/ was broke/ damaged full refund given" delete as appropriate if it happens once it will be fine in feedback if they have 10 it will warn

" this transaction was just about ok"

you can of course reply to any neg/ neutral feedback so once when an item arrived broken and buyer just left neg

I replied

"if you had contacted me or sent photo you would have had a refund"

MammaMedusa Sat 02-Mar-13 13:12:51

^ WSS.

I just had something not arrive. The seller was charming and refunded.

My feedback was positive with a comment along the lines of "Royal Mail let us both down, but excellent comms and service."

The seller has left something like "Prompt payment, pleasant comms - shame Royal Mail defeated us".

That way, we have both been fair, but if a pattern developed on either side then it would become obvious.

sarahtigh Sat 02-Mar-13 15:49:05

mamma that is exactly what i meant if it is on your feedback once it looks fine and you are decent but if 5 out of 20 comments said this I would be a bit wary

MammaMedusa Sun 03-Mar-13 00:34:45

Yes, precisely. The seller in my case has over 8,000 positives - am sure my Royal Mail comment will be in the depths of history in no time...

I've bought around 150 things from Ebay. Things have not turned up twice.

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