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Can feedback be changed after you have submitted it?

(5 Posts)
AltogetherAndrews Fri 22-Feb-13 11:29:25

I bought a dress on eBay, it was described as used but in excellent condition. It arrived, very promptly, postage was bang on, so I left positive feedback. It wasn't until later that I noticed several bleach marks on the dress. They don't make it unwearable, as they are disguised to some extent by the pattern, but they are noticeable in places. I emailed the seller to say that although I had left her positive feedback, I had since noticed the marks, and felt she should be aware of this. I attached a photograph of the marks and saidI was willing to keep the dress however.

I have had no reply as yet, and was wondering, should she not reply, can I alter the feedback I left? I kind of feel that had the dress been described as marked, it would not have gone for over £20. However if it was a genuine oversight, I would leave it be, but if she decides not to even reply, that strikes me as pretty rude.

Obviously I will leave it a few days to give her time to reply.

sixlostmonkeys Fri 22-Feb-13 11:52:44

Did you actually ask her any questions? Or give her something to reply to iyswim. Maybe your message reads simply as "I thought you should be aware of this but I am happy to keep it." There isn't really anything to reply to that.

Do you want to change the feedback because of the dress or because she hasn't replied?

AltogetherAndrews Fri 22-Feb-13 12:35:29

I suppose I didn't ask a direct question, no. But if it were me, I would send back a message at least apologising. I was thinking that the item as described feedback should probably be changed to reflect the damage, but if it was a genuine mistake, I probably wouldn't bother.

steppemum Fri 22-Feb-13 12:36:18

this happened to me - I was looking specifically for cotton school dresses. The ones I bought were actually not cotton, but viscose and polyester. I had already left feedback, so I emailed the seller and told her that she had described them wrong, and I didn't want them, as I only paid about £1 though, there was no point in doing anything (sending back etc), but thought she should know. Never heard anything from her again. Still don't know if it was deliberate.

You can complain to ebay, tell them it is not as sold. but it does assume you want to send it back and get money back. If you are fine to keep it, there isn't much more you can do.

fergoose Fri 22-Feb-13 13:20:54

you can leave follow up feedback - and you can also file not as described and get a refund

If in the dispute you tick the box other and write next to it 'refund' you prob won't need to return and will still get your refund

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