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Paypal payment pending - advice please

3 replies

Pascha · 15/02/2013 09:56

I've never had this before. I won an item yesterday at 2.45pm, paid immediately by paypal and the transaction is still pending. Usually its automatic within seconds.Its registered as taken from my account so I can only think there is a problem with the seller. She is new with no feedback if thats relevant.

Is this common? Do I just have to be patient or should I be contacting ebay/paypal as well as the seller?

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fergoose · 15/02/2013 12:26

seller has put wrong email address on the listing

log into paypal, look at the payment, copy it and send a message to seller telling them where the money has gone

They can either add the wrong email address tot heir paypal account and accept the money, or you cancel the payment and send the money to the correct paypal email address direct via paypal.

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Meglet · 15/02/2013 12:29

Yes, they've probably changed their e-mail address somewhere on e-bay or paypal and it can't link then all up and accept your payment.

I did it once, just had to change my e-mail address back.

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Pascha · 15/02/2013 14:04

Thank you. Message sent, I await a reply.

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