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Refunding/returning item

(2 Posts)
oneofeach2010 Tue 29-Jan-13 07:49:19

I've had my first "painful" customer. Wants either money off or items returned and full refund (approx £200). I prefer the latter because of the hassle factor.

What do I do? Ask them to return them by method I sent them. When I received them do I then refund the money?

Any help gratefully received...

fergoose Tue 29-Jan-13 08:38:43

yes - tell them to return in the condition in which it was sent, and once you have checked your security marks you will refund

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