I tried to pay for an eBay item through the app three times this morning and it kept crashing on me. Just realised that it had gone through all three times after all On my Paypal account, it says completed on all three transactions, does this mean that I have to rely on the goodness of the recipient to refund me twice? Is there any other way I can cancel the transactions?
This happened to me this morning, Paypal was apparently down and loads of people had issues.
You can either message the recipient and ask them to refund the two extra charges, or dispute them as unauthorised payments - if you do that, there's a little box where you can explain that your account wasn't hacked and that the payments were merely duplicated. It will nag about changing your password etc - but you can click away from that page if you don't want to.
Twas a nightmare this morning - I was paying 3 sellers, totalling £30 and it ended up charging my card nearly £100! I could have cried when I rang the bank.
Hi - just noticed an 'announcement' regarding problems which they had with Paypal payments on the Ebay site - I haven't read the contents but it will probably explain why it happened and how your problem can be resolved. It's in the main menu bit.
I've asked the seller to refund as it just seemed a bit 'off' to open a 'dispute' when it wasn't her fault... I didn't want her to think that I blamed her for the problem or thought she wouldn't refund Not that I've heard from her at all yet