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Seller says item is at my post office - but it isn't!

(5 Posts)
megandraper Tue 15-Jan-13 14:12:33

I ordered two rugs from a US seller on 10th Dec. They haven't arrived.

When I contacted her, she sent me a 'tracking' list (apparently from the US postal service) which says that the items arrived at 'your local post office' on 8th January and are awaiting customs payment.

I have been to my Royal Mail Delivery Centre. They said there is nothing waiting for me. I showed them the 'Customs tracking number' (not sure if that was any use to them or not) and they said there was no sign of anything having come into the country even. They said that if anything had arrived needing Customs payment then I would have got a grey customs form through my door - which I haven't.

What happens now? I have opened a case with ebay, but the seller is stonewalling me - she just keeps saying the item is at 'your local post office'. I have asked her to find out the name and address of this mystery post office, but not sure that she'll reply to that.

Any advice welcome! Never had problems with ebay before, so unsure of what to do.

megandraper Tue 15-Jan-13 14:35:41

bumpity bump

TheSecretCervixDNCOP Tue 15-Jan-13 14:36:58

Say "I don't own my own Post Office, could you be more specific as to the location?"

fergoose Tue 15-Jan-13 14:48:31

just escalate the case as soon as you are able and then they will refund you in full. Then you can leave appropriate feedback. It it is 2 separate auctions, leave negative feedback 8 days apart. If you leave them at the same time they will only count as one neg feedback.

I don't think your seller is being honest tbh

megandraper Tue 15-Jan-13 16:10:56

grin SecretCervix. I could be like that woman in LarkRise to Candleford with my own Post Office.

I am going to go back to the Delivery Centre (which is a right old pain) this weekend, with the Customs number the seller has given me. If no joy there, then I will do as you suggest fergoose and escalate. Thanks for tip about neg feedback too.

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