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Sold a buggy, buyer claims wheels are defective - do I offer to pay for spares?

(7 Posts)
HiccupHaddockHorrendous Wed 09-Jan-13 21:14:16

I would email the buyer and ask what they would like to happen.

I recently sold a buggy and the buyer listed a whole load of 'problems' which I believed to be untrue. They wanted 2/3 refunded to fix it hmm. Had they have asked for £20-£30 then I'd have agreed to a partial refund but they wanted £120 shock so they returned it at their cost. It was a pain for me but it sold again within a week and the new buyer was very pleased with their purchase!

lljkk Tue 08-Jan-13 17:14:32

oops, X post.
Sounds like you're best off making an offer & see if they'll accept.
Put them on your blocked bidder list if you think they are scamming.

lljkk Tue 08-Jan-13 17:13:29

How much would it cost for return courier?
£27 out of your profit is A LOT.

Norrsken Tue 08-Jan-13 17:07:25

Sorry, I should have mentioned that it wasn't collected, it was sent by courier.

I would rather not have the buggy returned (I need the money!) perhaps I will offer to pay for one spare wheel should it come to it, as sending the buggy back would cost as much as a spare wheel.

Pendipidy Tue 08-Jan-13 16:50:19

Sold as seen.

neontetra Tue 08-Jan-13 16:47:18

If they collected it in person I would do nothing, as it was their responsibilty to check they were happy when they took it. If you posted it I would offer a refund if they return it - you may well find they won't! Good luck.

Norrsken Tue 08-Jan-13 16:19:39

I sold a buggy for £100, in my opinion the buggy was in a very good condition.

The buyer has now contacted me claiming that one front wheel is slightly damaged, and that the other is defective and pulls the buggy to the side.

I not agree as I think the wheels are in a normal used condition, but I would like to resolve the situation. Spare wheels would cost £12/ each plus £5 postage. Should I offer to pay for two spare wheels, or just the one wheel described as 'wonky'? Or should I offer a percentage discount, considering I do not think the wheels are defective?

Any advice would be appreciated!

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